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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Join us at Booth 200 the RMAi Annual Conference 2025

CCSI at the RMA International Annual Conference

Accelerate into 2025 at the RMAi Annual Conference, taking place February 10-13 at the Aria Resort & Casino in Las Vegas. This premier event is the perfect starting line for networking, education, and business growth within the receivables management industry.

 

Find Innovative Solutions at Booth 200

This year, Call Center Services International (CCSI) is excited to exhibit at Booth 200. We’re bringing innovative solutions to help you transform your receivables management and achieve outstanding results. Come meet our experts and discover how we can help your business streamline processes and enhance efficiency with our comprehensive range of services.

 

Nearshore Debt Collection in Mexico

CCSI specializes in cost-effective contact center solutions designed to help you achieve your performance goals while significantly reducing labor and operational costs. Strategically located in Mexico, we can help you expand your collections operation with:

  • Professional bilingual (English/Spanish) collections agents
  • Seamless integration with your operations
  • A culturally aligned team that understands you and your customers

 

Introducing AI-Powered Solutions

We’re thrilled to showcase our latest advancements in AI technology, including:

  • Virtual Agents for early-stage collections.
  • Compliance Monitoring to meet industry standards with ease.
  • Integrated Payment Processing for secure and seamless transactions.
  • Intelligent Document Processing to reduce manual workload and improve accuracy.

Our AI-driven tools are designed to elevate your operations, improve performance, and optimize your bottom line.

 

Schedule a Meeting with Our Experts

Don’t miss the chance to learn how CCSI can empower your organization. Visit us at Booth 200 to explore our solutions and discuss how we can help you reach your goals.

Want to secure a dedicated time to meet with our team? Contact us today.

 

About RMA International

RMAi is a nonprofit trade association that represents more than 550 companies that support the purchase, sale, and collection of performing and nonperforming receivables on the secondary market. RMA member companies work in a variety of financial services fields, including debt-buying companies, collection agencies, law firms, originating creditors, international members, and industry-related product and service providers.

 

About Call Center Services International

CCSI is a proud member of RMA International. With over 15 years of operational expertise in Debt Collection, CCSI is a World-Class Contact Center Service provider strategically located in Mexico to offer the best Nearshore contact center solution for companies looking to reduce labor and operational costs while accomplishing performance objectives.