NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Need to add new capability to your Auto Finance Contact Center? If so, let's meet at the 18th annual Auto Finance Summit (Booth #513) in Las Vegas, October 24-26.
Many times, we have stopped to think what more can we do to make our contact center agents happy: incentives, empowerment, flexible schedules, free lunches, free massages, decorations, etc.
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In the Contact Center Industry, recruitment can be demanding. Many companies end up hiring just to fill the seats with people and this results in high turnover and more hiring necessities.
When it comes to Contact Center Employee Experience, it seems that we’ll never stop learning. Taking care of our employees can be challenging, but essential.
In previous articles, we have talked about the importance of employee empowerment in customer service and in the Contact Center Industry in general.
Have you read our previous article, “8 Horrifying Phrases You Never Want To Hear In Your Call Center”? Here are 5 more annoying phrases your customers (and you) hate to hear from Contact Center staff.
Need to add new capability to your Debt Collection Operation? If so, let's meet at the ACA International 2018 Convention & Expo (Booth #219) in Nashville, July 23rd to 25th.
In the contact center industry, we have been talking about Customer Experience and its importance for the success of a company. But now, companies are starting to focus on Employee Experience.
