NEWS - Call Center Insights

CCSI is happy to announce we are opening a new facility in Baja. Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations

ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.

This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years.

Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7^th to discuss a Nearshore Mexico Collections workforce option.

First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center.

Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients.