NEWS - Call Center Insights

Are you heading to Customer Contact Week 2018 in Las Vegas? Call Center Services International will be at booth #526 in the CCW 2018 Expo Hall.

Back in March, Call Center Services International hit the 10-year mark of successfully helping North American companies establish contact centers in Mexico.

We are sure you already know the importance of customer experience in the contact center industry. Well, in all industries in general. But have you proven it with numbers?

Just like Flavio Martins mentions in his article, Why Bad Customer Service Experiences Happen: “It’s inevitable that customer service experiences will sometimes fail.” It happens even to companies that are the best in customer experience.

Last Friday, April 13, a group of International Business students from Point Loma Nazarene University visited our Call Center Services International Otay Center to learn about the challenges and opportunities of international business, cross-cultural management, marketing, and ethics.

You might already know that Nearshore by itself brings great advantages for U.S. businesses: proximity, cost reduction, and quality. But now, we need to know what the best nearshore location is.