NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
This season is a great time as any to give thanks for all we have and to all the people that make our lives brighter. Including your call center team members! These hard-working people bring success to your company and have grown with you.
Most call center workers in the Tijuana area have been deported from the United States. They speak English perfectly, so they can serve customers of American companies that have nearshored this service.
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Many call center managers can agree with us that the greeting in a call is extremely important in customer experience. It could sound as something simple, but it’s the first thing your agents are going to say in every call, the first impression, and the moment they present themselves and the company to a customer.
A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries. Let's meet and discuss this cost saving opportunity at the California Association of Collectors (CAC) 2017 100th Annual Conference & Expo at Omni Rancho Las Palmas Resort and Spa in Rancho Mirage, CA, October 9-10.
For call centers, redundancy is important. Even more for call centers that offer 24/7 services. It is important to always be there for our customers so we can offer all our services for them and help them when they need it.
We know that the principal advantage of the nearshore model is proximity, which comes with several advantages for contact centers, such as cultural alignment, talented bilingual agents, similar time zones, and better operational control than with offshore services.
Check ‘n Go’s Chief Operating Officer, Julie Joseforsky, visited the company’s nearshore Contact Center in Baja California, Mexico on August 9, 2017.
IT and Software Development talent in Mexico is growing. There are many U.S. companies that are turning to look at Mexico for their IT projects. This is because Mexico has several advantages for companies that need these services.
