NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
![14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]](/images/2020/03/16/Reduce-Noise-Call-Center800.jpg)
Loud noise can be very common in a call center. Agents on the phone, supervisors giving instructions, noisy office machines. This is a problem. The background noise can be transmitted down the call, it can annoy customers and it can be perceived as unprofessional.
If you oversee contact center operations, you know that the transition from caring about customers to delivering for customers requires specific actions. Here are eight things leaders must do in 2017.
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If Donald Trump deports millions of people, Mexico’s call centers will have one word for him – and it won’t be gracias; it’ll be thanks.
Would you like to Reduce Debt Collection Agent Labor Costs? If so, let's meet at the 2017 DBA International 2017 Annual Conference in Las Vegas, February 7-8 to discuss how.
We are very pleased to announce that Jorge Oros, VP of Operations for Call Center Services International (CCSI) & President of the Baja Contact Center Cluster, will be speaking at the 2017 IQPC's Call Center Week Conference & Expo | Latin America, on January 18th-19th in New Orleans, Louisiana.
Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions.
The Baja Contact Center Cluster, an organization that groups Service Sector companies through call centers, informed that it has shown an average 150% growth between 2015 and 2016 so far.
When Check 'n Go needed greater call center capacity to support their 1,000 stores and on-line lending programs they established a near-shore support Center in Baja California Mexico.
