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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event

CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event
On May 17, 2017, Call Center Services International gave a brief company presentation at the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego.
Frank Esparza, VP of Sales & Marketing for CCSI, took this opportunity to give attendees valuable insights into the strategic advantages of establishing a nearshore contact center in Mexico
Mr. Esparza explained how CCSI helps successful United States companies increase agent capacity, have nearshore location redundancy and improve bottom-line performance, while saving on overhead cost.
In addition to the presentation, CCSI was one of the major sponsors for the event.
The event was a great educational opportunity where companies learned how to improve their customer experience (CX).
Jeofrey Bean, author of Customer Experience Rules! and The Customer Experience Revolution, gave a special keynote presentation where he shared his insights of what it means for businesses from start-ups to corporations to be the best in CX. Jeofrey followed his presentation with a workshop focusing on the essential best practices and culture that redefine customer experience.


After the keynote presentation and workshop, attendees enjoyed a tour of Petco Park along with watching the Padres vs. Brewers baseball game.


Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.


CCSI is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City (with direct flights from major United Sates airports), helping US companies establish high-performance "nearshore" Call Centers in Mexico.



CCSI at SOCAP Event at Petco Park