San Diego, CA - December 10th. — Jevan Consulting today announced a new strategic collaboration with Call Center Services International (CCSI), a leading provider of nearshore healthcare contact center staffing and AI automation solutions from nearshore Mexico.

The partnership is specifically designed to address one of the U.S. healthcare industry's most urgent challenges: rising labor costs and staffing shortages. By leveraging CCSI' proven nearshore staffing model and Jevan Consulting's healthcare expertise, we aim to provide a scalable, high-quality alternative to traditional contact center staffing, thereby reducing operational costs and increasing capacity for healthcare providers.

CCSI currently provides contact center services to healthcare providers and U.S. financial companies across multiple industries. Through this collaboration, Jevan Consulting will advise and support CCSI's expansion into broader healthcare operations, including hospital-based scheduling, patient access, revenue cycle, IT, accounting, and perioperative support workflows.

Our solution is not only efficient but also highly scalable, ensuring that healthcare providers can adjust their contact center operations according to their changing needs and patient volumes. Healthcare executives nationwide are struggling with increasing labor costs, high turnover, abandonment rates, and inconsistent service levels in patient contact centers. CCSI offers a proven alternative. Staffed from nearshore Mexico locations, CCSI provides seamless bilingual agents who are culturally aligned, HIPAA-trained, and deliver high-quality patient services at approximately 50% lower labor cost than U.S. staffing models.

 It's world-class centers feature secure, redundant infrastructure, U.S. time-zone alignment, and compliance with HIPAA, SOC 2, PCI, and ISO standards, ensuring a cost-effective solution for your healthcare operations. With over 3,500 FTEs across Mexico and more than $100M in annual revenue, CCSI already serves several top U.S. companies and is positioned for significant growth in healthcare services.

CCSI's workforces seamlessly integrate with clients' operating models, providing dedicated teams that report directly to client leadership while CCSI assumes all staffing, compliance, and regulatory responsibilities, ensuring a scalable solution for your healthcare operations.

AI Automation that Reduces Headcount and Increases Capacity

In addition to nearshore staffing, CCSI incorporates AI capabilities—including virtual agents, workflow automation, intelligent document processing, and QA automation—that help clients reduce operational headcount and further decrease cost-per-call.

"Healthcare leaders are looking for solutions that reduce cost, improve access, and provide reliable staffing without compromising quality," said Lisa Risser, CPA, MBA, FACHE, Founder & CEO of Jevan Consulting.  "CCSI brings a rare combination of scale, bilingual expertise, compliance, and AI-driven efficiency. We are excited to help bring their high-value model to hospitals and health systems of all sizes."

A Strategic Growth Initiative for CCSI

With the new collaboration, Jevan Consulting will guide CCSI in broadening its healthcare services portfolio. As part of the collaboration, Jevan Consulting will lead key initiatives—including:

• Healthcare market expansion strategy
• Sales enablement and market positioning
• Provider outreach to hospitals and health systems
• Brand refinement for healthcare audiences
• Client acquisition and partnership development

"We see tremendous opportunity to support hospitals and health systems during a period of unprecedented operational pressure," said Frank Esparza, CCSI's VP Sales & Marketing. "Partnering with Jevan Consulting accelerates our ability to deliver scalable, cost-efficient, and high-quality contact center solutions that truly move the needle for healthcare providers."

About Jevan Consulting

Jevan Consulting is a healthcare advisory firm specializing in operational and financial improvement, supply chain optimization, value analysis, revenue cycle effectiveness, and strategic partnerships for providers and suppliersn nationwide. Jevan brings decades of executive healthcare experience to help organizations reduce costs, strengthen financial performance, and implement transformative operational strategies.

For more information, please visit www.jevan-consulting.com

About Call Center Services International

CCSI specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI’s staffing solutions are strategically located in Mexico, offering a performance-driven, bilingual workforce culturally aligned with the U.S., seamlessly integrating with your operations.

For more information, please visit www.ccsi.com