NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
As Customer Service Contact Centers, we know that Customer Experience is one of our priorities. We constantly look for new ways to improve it CX. We might implement new technologies, adapt our processes and regulations.
On May 17, 2017, Call Center Services International gave a brief company presentation at the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego.
All Stories
We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.
![Best Information Security Practices According to PCI [INFOGRAPHIC]](/images/2020/03/16/Best-Information-Security-Practices_thumbnail.png)
If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.
"The way your employees feel is the way your customers will feel." -Sybil F. Stershic / We really like this quote. We believe that a good call center culture is key to give a great customer service.
Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this.
Call Center Services International has won 3 National Excellence in Customer Service and Contact Centers Awards in the categories of Best Supervisors and Best Agents at this year’s Global Contact Forum 2017, organized by the Mexican Institute of Teleservices (IMT).
Today we have reason to celebrate: our staff and clients helped us reach our 9-year mark! Nine years ago, we founded Call Center Services International with the vision of providing US companies a cost-effective nearshore Contact & Support Center solution in Baja California, Mexico
