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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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5 Reasons Why You Should Invest In Nearshore Mexico

5 Reasons Why You Should Invest In Nearshore Mexico

There are several Nearshore locations that United States companies can consider when expanding or outsourcing their operations. Nowadays, countries like Costa Rica and Brazil are getting attention for Nearshore services.

But, Mexico remains one of the favorites. This is because Mexico has great value for U.S. business when nearshoring their services. Mexico is a globally competitive country with good international relationships, the best cost advantage for the U.S., millions of talented people, developed infrastructure, and security for international businesses. Due to this, big companies like AT&T, Verizon, Citi and Walmart have established successful contact centers in Mexico. This industry keeps growing and maybe you should consider nearshoring your services to Mexico too.



Mexico is the gateway to the most important market in the world

  • Mexico has a network of 10 FTAs with 45 countries
  • It is part of the biggest economic block in the world, the North American Free Trade Agreement (NAFTA)


Offers the most competitive cost for North America business

  • Mexico is the lowest-cost country (examined by KPMG in 2016). Mexico’s business cost advantage over the U.S. stands at 22.5 percent, higher than at any point in this decade.


Mexico has a young, talented and skilled population

  • The average age in Mexico is 26 years old
  • More than 50% of people in Mexico finished basic education
  • More than 12% of the Mexican population speaks English
  • 53.8 million people are economically active


Mexico offers a modern world-class infrastructure

  • Federal, state, and local leaders are committed to improving, modernizing and expanding infrastructure.


Mexico is a safe place for foreign investment

  • Mexico has 32 Reciprocal Investment Promotion and Protection Agreements (IPPA) and Double Taxation Treaties with more than 40 countries.


Mexico is the third largest supplier of Information Technology services, after India and the Philippines


Call Center Services International provides a World-Class Bilingual Workforce, Close Proximity to U.S. (minutes from the San Diego border) and State-Of-The-Art Infrastructure. Our core business is to help U.S. businesses establish cost-effective "nearshore" Contact Centers in Mexico. Discover more about CCSI.