NEWS - Call Center Insights

We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.

If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic / We really like this quote. We believe that a good call center culture is key to give a great customer service.

Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this.