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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
TEMPOE’s Baja Collections Team Hits Record 1 Million USD in May

TEMPOE’s Baja Collections Team Hits Record 1 Million USD in May

New Hampshire-based TEMPOE is the leading provider of retailer leasing products designed to make consumer-leasing easier and faster. Due to TEMPOE’s tremendous success in recent years, they established a Customer Service and Collection Center in Baja California, Mexico
Meet Us At The 2016 ACA International Convention

Meet Us At The 2016 ACA International Convention

Would reducing Collector costs by 50% help ensure your competitive advantage? If so, let's meet at the ACA International Convention & Expo (Booth #321) in Denver, June 16th to 18th...

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Meet Us At The DBA 2016 Annual Conference

Meet Us At The DBA 2016 Annual Conference

Near-Shore Debt Collection Agents will allow you to increase Recoveries while reducing Overhead Costs. Let's meet at the DBA International 2016 Annual Conference in Las Vegas, February 9-11 to discuss how.

CCSI Makes Donation To Orphanage For Boys & Girls With HIV In Tijuana

CCSI Makes Donation To Orphanage For Boys & Girls With HIV In Tijuana

Call Center Services International made a donation to EUNIME, an orphanage for boys & girls with HIV in Tijuana, Mexico.

Cross-Border IT Projects Strengthen SoCal/Baja Region

Cross-Border IT Projects Strengthen SoCal/Baja Region

The link between San Diego/Southern California and Baja, Mexico seems to be strengthening as IT companies continue to do cross-border transactions and work on projects together.
U.S. Consul General in Tijuana Visits CCSI Facilities

U.S. Consul General in Tijuana Visits CCSI Facilities

Recently Assigned U.S. Consul General in Tijuana, William A. Ostick, visited the Call Center Services International facilities in Baja to learn more about business and work opportunities we offer to the Community.
Meet Us At The NARCA 2015 Fall Collection Conference

Meet Us At The NARCA 2015 Fall Collection Conference

Near-Shore Collection Agents will increase recoveries and reduce operational costs... Let's discuss these advantages at the NARCA 2015 Fall Collection Conference in Washington, DC, October 14, 15 or 16.

U.S. Deportees Find Success in Baja’s Call Center Industry

U.S. Deportees Find Success in Baja’s Call Center Industry

At Call Center Services International we take pride of our talented operations team for their excellent communication skills and service-oriented mindset.