NEWS - Call Center Insights

If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic / We really like this quote. We believe that a good call center culture is key to give a great customer service.

Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this.

Today we have reason to celebrate: our staff and clients helped us reach our 9-year mark! Nine years ago, we founded Call Center Services International with the vision of providing US companies a cost-effective nearshore Contact & Support Center solution in Baja California, Mexico

Loud noise can be very common in a call center. Agents on the phone, supervisors giving instructions, noisy office machines. This is a problem. The background noise can be transmitted down the call, it can annoy customers and it can be perceived as unprofessional.