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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Celebrating 9 Years Of Call Center Services International

Celebrating 9 Years Of Call Center Services International

Today we have reason to celebrate: our staff and clients helped us reach our 9-year mark! Nine years ago, we founded Call Center Services International with the vision of providing US companies a cost-effective nearshore Contact & Support Center solution in Baja California, Mexico

that delivers a talented workforce with outstanding performance and customer satisfaction.

At the end of our first year back in 2008, CCSI had 3 clients and 50 agents. Today, we have 16 clients and over 700 employees. Our clients have turned to our expertise in establishing Contact Centers in Mexico, backed by our commitment to assure performance driven results, excellent agent development and continuous process improvement.


CCSI Plaza Agua Caliente Inauguration

This growth has allowed us to expand to more world-class facilities in Mexico. 2013 saw the opening of our Plaza Agua Caliente center at an iconic building with State-Of-The-Art Technology Infrastructure located in downtown Tijuana. In 2014 we opened another fully equipped contact center in Mexico City. Last year, we opened the new Otay Center, an 85,000 sqft. building located at Tijuana’s International Business Park in Otay.


CCSI Mexico City Center Inauguration

None of this would be possible without our awesome call center agents, support staff and administrative team, who give their best to help our clients be successful each day with their Mexico contact centers.

CCSI's vision is to strive daily to be the world's best value based Contact Center for North American companies seeking a nearshore solution for their business needs.

CCSI Otay Center in Baja
Thank you to all our hard working and dedicated employees and administrative staff helping us build a world-class Contact & Support center focused on success and client satisfaction. A special thanks to our clients for giving us your trust and confidence in being your nearshore partner!