NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
![6 Facts About Student Loan Debt And Collections [INFOGRAPHIC]](/images/2020/03/16/6-Facts-About-Student-Loan-Debt-And-Collections-02.png)
Higher education is vital to improving the talent level of American workers. However, since enrollment grows every year and tuition prices are on the rise, student loans are increasingly playing a significant role in financing higher education and have continued to rise nationwide.
Top Companies such as Time Warner, Avis/Budget, Direct TV, Verizon, and Beach Body Fitness have established nearshore call centers in Baja California, Mexico because of several key advantages.
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As a call center manager, you’ve probably taken all the necessary steps to ensure online security and safe transactions for your customers as well as your company; like making sure your payment system is PCI compliant, utilizing encryption technology to make sure private financial information remains private, providing a secure login system for your customers, or staying current with all the security updates for your business’s network of computers.
As part of an effective Compliance Management System, it is important to always make sure that all your call center debt collectors know the rules and what types of practices are unfair, deceptive or abusive with periodic training.
Can a nearshore Collection Center help you increase recoveries and reduce operational costs? To learn how, let's meet at the NARCA 2014 Spring Collection Conference, May 15th to the 18th.
![Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]](/images/2020/03/16/CCSI-Customer-Satisfaction-Call-Center-Execution-Gap-WEB_thumbnail.png)
Establishing customer-centric call centers is increasingly becoming the center of attention for companies. Therefore, managing the customer experience and meeting customer satisfaction has never been more of a priority.
On April 9, the CFPB ordered Bank of America to pay about $727 million for illegal credit card practices. The largest enforcement action taken by the CFPB so far. In the debt collection industry, investigation by regulators and subsequent monetary penalties are not the only cost of noncompliance. It also leads to litigations and lawsuits, brand damage, loss of customers, diminishment of business, and bad customer experience.
Many U.S. States have laws regulating debt collection, to which agencies must adhere. In addition, many States and a few cities require collection agencies to be licensed. It is important for debt collection agencies to understand this practice, because it is a sign of professionalism and commitment to the industry.
