The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
A big headache that I have come across in forecasting for a multi-channel center is the absence of any meaningful history for the non-phone contacts and back office activity.
Since the last two years, companies have continued to struggle getting their call center operation...
The threat of cybercrime is an actual problem, and it can compromise the BPO’s info...
The time has come! Discover how a Nearshore Contact Center can improve financial companies' loan...
Call Center Services International (CCSI) will be exhibiting at the Call & Contact Center Expo, April 26th...
When starting with a new team, no matter if it’s in-house or outsourced, training plays...
Imagine having to wait until the next day for an answer to an urgent matter,...
Contact centers are well known for having a high turnover rate. That represents a high...
Having a successful call center outsourcing partnership is like cooking a good meal. You must...
Since the last two years, companies have continued to struggle getting their call center operation...
The threat of cybercrime is an actual problem, and it can compromise the BPO’s info...
