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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Meet Us At Call Center Week 2014
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Meet Us At Call Center Week 2014

Top Companies such as Time Warner, Avis/Budget, Direct TV, Verizon, and Beach Body Fitness have established nearshore call centers in Baja California, Mexico because of several key advantages.
2 More Steps Call Centers Can Take To Ensure Online Security
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2 More Steps Call Centers Can Take To Ensure Online Security

As a call center manager, you’ve probably taken all the necessary steps to ensure online security and safe transactions for your customers as well as your company; like making sure your payment system is PCI compliant, utilizing encryption technology to make sure private financial information remains private, providing a secure login system for your customers, or staying current with all the security updates for your business’s network of computers.

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10 Examples Of Debt Collection UDAAP To Avoid
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10 Examples Of Debt Collection UDAAP To Avoid

As part of an effective Compliance Management System, it is important to always make sure that all your call center debt collectors know the rules and what types of practices are unfair, deceptive or abusive with periodic training.
Meet Us At The NARCA 2014 Spring Collection Conference
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Meet Us At The NARCA 2014 Spring Collection Conference

Can a nearshore Collection Center help you increase recoveries and reduce operational costs? To learn how, let's meet at the NARCA 2014 Spring Collection Conference, May 15th to the 18th.
Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]
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Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]

Establishing customer-centric call centers is increasingly becoming the center of attention for companies. Therefore, managing the customer experience and meeting customer satisfaction has never been more of a priority.
4 Steps To Successfully Survive A CFPB Investigation Or Examination
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4 Steps To Successfully Survive A CFPB Investigation Or Examination

On April 9, the CFPB ordered Bank of America to pay about $727 million for illegal credit card practices. The largest enforcement action taken by the CFPB so far. In the debt collection industry, investigation by regulators and subsequent monetary penalties are not the only cost of noncompliance. It also leads to litigations and lawsuits, brand damage, loss of customers, diminishment of business, and bad customer experience.
U.S. States That Require Collection Agency License
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U.S. States That Require Collection Agency License

Many U.S. States have laws regulating debt collection, to which agencies must adhere. In addition, many States and a few cities require collection agencies to be licensed. It is important for debt collection agencies to understand this practice, because it is a sign of professionalism and commitment to the industry.
4 Ways To Reduce Call Center Staffing Expenses
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4 Ways To Reduce Call Center Staffing Expenses

The challenge of effective call center recruiting practices comes down to seeking the best talent in the industry while avoiding rising costs. Fortunately, today there are several best practices and creative ways to help you find the best talent available for your call center with few resources or even without spending a single penny on job postings.

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