NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The challenge of effective call center recruiting practices comes down to seeking the best talent in the industry while avoiding rising costs. Fortunately, today there are several best practices and creative ways to help you find the best talent available for your call center with few resources or even without spending a single penny on job postings.
TCPA litigation exploded in 2013 with a total of 1862 lawsuits throughout the year and significant financial consequences.
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CCSI turns 6 this month! Six years ago, we founded Call Center Services International with the vision of providing a cost effective nearshore Contact Center solution that delivers a talented workforce with outstanding performance and customer satisfaction.
If your goal for 2014 includes Increasing Agent Recovery Horsepower, then we want to meet you at the 17th Annual DBA International Conference in Las Vegas, February 5th to the 7th...
Call Center Services International inaugurated its new facility located on the terrace of the Plaza Agua Caliente commercial building in Tijuana yesterday.
We are, hopefully, all convinced of the importance of customer service. What about mobile device enabled customer service? Equally important I would say.
The so-called "ObamaCare" law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate.
The Senate Banking Committee's Subcommittee on Financial Institutions and Consumer Protection will be holding a series of two hearings beginning next week to discuss the debt collection industry and possible legislative fixes to current law.
