NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015.
Near-Shore Collection Agents will allow you to increase Recovery Capacity, reduce Overhead Costs, and maintain Collection Process Control. Meet us at the DBA Conference in Las Vegas February 3rd to the 5th...
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Henry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center.
Debt collectors who collect medical debt must be sure they understand the difference between what information is permitted to be disclosed under the Fair Debt Collection Practices Act (FDCPA) and what is permitted under the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule.
Can a nearshore Collection Center help you increase recoveries and reduce operational costs? Let's discuss at the NARCA 2014 Fall Collection Conference, October 22nd to 25th in Las Vegas.
Would additional Collector Horsepower help you Increase Recoveries? If so, let's meet at CAC's 97th Annual Convention & Expo in Carlsbad, CA October 22-24.
If you are interested in establishing a nearshore contact center in Mexico, we would like to meet you at the 2014 World Congress on Information Technology (WCIT) in Guadalajara, Mexico from September 26-October 1.
Cost competitiveness is one of many factors businesses consider when selecting a country to locate in. KPMG recently conducted an analysis of the relative costs of doing business in North America, Europe, and Asia Pacific. The comparison shows Mexico as the lowest-cost option for any company considering an international business location.
