NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Let's discuss the advantages of establishing a near-shore collections center in Mexico at the ACA International Convention & Expo (Booth #430) in Boston, July 19th to 21st...
Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high performance Collection Centers for many top Firms and Agencies. The advantages of a Baja Center are the abundance of professional, bilingual and FDCPA trained agents that are 50% to 70% less than U.S. based counterparts.
This is not “outsourcing” rather your Baja Collections team becomes an extension of the existing operation and is managed by your team as part of the overall recovery strategy. You maintain control of the processes, agents and, most importantly measure performance in real-time. CCSI is responsible legally and financially for the center and workforce in Mexico.
Please call or visit us at the ACA International Convention & Expo (Booth #430) in Boston, July 19th to 21st to discuss how establishing a Collection Floor with CCSI can help you increase recoveries and bottom-line performance.