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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us At The 2016 ACA International Convention

Meet Us At The 2016 ACA International Convention

Would reducing Collector costs by 50% help ensure your competitive advantage? If so, let's meet at the ACA International Convention & Expo (Booth #321) in Denver, June 16th to 18th...

Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high-performance Collection Centers for top Firms and Agencies.

This is not “outsourcing” rather your Baja Collections team becomes an extension of the existing operation and is managed by your team as part of the overall recovery strategy. You maintain control of the agent processes, technology/data systems, compliance/security procedures and, most importantly measure performance in real-time. CCSI is responsible legally and financially for the center and workforce in Mexico.


The advantages of a Baja Center are the abundance of professional, bilingual and FDCPA trained agents that are 50% less than U.S. based counterparts.

We would be delighted to meet with you at the ACA Convention to discuss how a Baja Collection Center would benefit you by Increasing Recoveries and Reducing Operational Expenses. Please contact us to schedule a quick meeting or stop by our booth.

ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.