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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us At The DBA 2016 Annual Conference

Meet Us At The DBA 2016 Annual Conference

Near-Shore Debt Collection Agents will allow you to increase Recoveries while reducing Overhead Costs. Let's meet at the DBA International 2016 Annual Conference in Las Vegas, February 9-11 to discuss how.

Call Center Services International (CCSI) has a proven Debt Collection Solution for Increasing Recoveries from our near-shore call center facilities in Mexico.

The advantages of a Baja Center are:

- 50% Per Labor Hour Cost Savings
- Professional, bilingual and FDCPA trained Agents
- World Class Center (ISO & PCI) minutes from San Diego, CA

This is NOT “outsourcing”, rather your Baja Collections Floor becomes an extension of your operation and is managed by your management team as part of the recovery strategy. This allows you to establish a satellite operation without legal exposure in Mexico and with minimal capital expenditure.

The Collection Firm of Patenaude and Felix has gained a competitive advantage by utilizing CCSI's proven solution...
“Our Mexican debt collectors helped us handle three-times the amount of placements. As a result our recoveries have increased and we have been able to take on new clients”… states Ray Patenaude, President.

Please contact us to discuss these benefits to your Recovery Processes in Baja. We will be available at the DBA Conference on February 9th, 10th and 11th, and look forward to speaking with you there.