NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Team Members Receive Award at IMT's 2017 Contact Forum
Call Center Services International has won 3 National Excellence in Customer Service and Contact Centers Awards in the categories of Best Supervisors and Best Agents at this year’s Global Contact Forum 2017, organized by the Mexican Institute of Teleservices (IMT).
The 2017 Award honors were presented in more than 20 categories on March 14.
“Congratulations to our outstanding team members for winning this award: Sal Ramirez, Luis Navarro and Juan Martinez Mota.” Said, Eric Esparza, President of CCSI. “We are proud of working with an exceptional team that allows us to offer a world-class service to our clients.”
For the past 12 years, the IMT has granted this National Award as a recognition to call centers, contact centers and customer interaction areas, that demonstrate an outstanding performance or are distinguished by promoting a culture of excellence and quality in the services they provide.
About IMT
With over 24 years of experience, the Mexican Institute of Teleservices (IMT) is the leading organization in Mexico and Latin America within the contact center and the customer service industries. They have given professional advice to more than 450 companies from different business activities and trained more than 52, 230 executives. Website: http://imt.com.mx
About CCSI
Call Center Services International (CCSI) is a World-Class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, helping US companies establish high-performance bilingual near-shore Contact & Support Centers in Mexico. Learn more about our world-class call center agents and supervisors.
About CCSI
Call Center Services International (CCSI) is a World-Class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, helping US companies establish high-performance bilingual near-shore Contact & Support Centers in Mexico. Learn more about our world-class call center agents and supervisors.
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