NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Today is a special day: Call Center Services International’s 10th anniversary! 10 years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective Nearshore Contact Center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.
We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?
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Phoenix, Arizona (February 16, 2018) The City of Phoenix made a Trade Tourism and Protocol Mission to Tijuana, Baja California.
Are you paying attention to your agents’ product or service knowledge? How well-trained are they to respond to customers questions?
A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries! Let’s discuss this huge cost-saving opportunity at the 2018 RMA International Annual Conference at the Aria Resort & Casino in Las Vegas, February 6-8. Visit our Booth #301!
Many would think that Call Center Services International (CCSI) is an outsourcing solution. But as our clients understand, we do not consider ourselves outsourcing.
EUGENE, OR - FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center with Call Center Services International (CCSI) in Baja California, Mexico.
Leadership is a must for call center managers. They work with people and need to guide them to reach a common goal following the same vision. We know this is not an easy task or that it seems to be easier for some people than others.
