NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
If you haven’t paid attention to First Call Resolution, or more importantly, to First Contact Resolution (probably you have by now, because you are reading this article), it is time to do it now.
Are you heading to Customer Contact Week 2018 in Las Vegas? Call Center Services International will be at booth #526 in the CCW 2018 Expo Hall.
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Back in March, Call Center Services International hit the 10-year mark of successfully helping North American companies establish contact centers in Mexico.
![9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]](/images/2020/03/16/Facts-Customer-Experience_thumbnail.jpg)
We are sure you already know the importance of customer experience in the contact center industry. Well, in all industries in general. But have you proven it with numbers?
Just like Flavio Martins mentions in his article, Why Bad Customer Service Experiences Happen: “It’s inevitable that customer service experiences will sometimes fail.” It happens even to companies that are the best in customer experience.
Last Friday, April 13, a group of International Business students from Point Loma Nazarene University visited our Call Center Services International Otay Center to learn about the challenges and opportunities of international business, cross-cultural management, marketing, and ethics.
You might already know that Nearshore by itself brings great advantages for U.S. businesses: proximity, cost reduction, and quality. But now, we need to know what the best nearshore location is.
The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that?
