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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Westlake Auto Finance Executive Brian Renfro Shares Insights At The 2021 LendIt Fintech Conference

Westlake Auto Finance Executive Brian Renfro Shares Insights At The 2021 LendIt Fintech Conference

In April, the LendIt Fintech 2021 kicked off with a bang! Featuring top executives from the United States and Europe sharing their insights on Lending and Financial Service trends. One roundtable event focused on Successfully Expanding Your Contact Center Operation Utilizing Nearshore Mexico.

What is a Call Center? And Other Related Terms

What is a Call Center? And Other Related Terms

Call Center Definition

A Call Center is a business department or office responsible for handling the incoming and outgoing calls between the company and the customers or potential customers. The people that operate the calls are known as call center agents or representatives.

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3 Key Things Contact Centers Should Invest In

3 Key Things Contact Centers Should Invest In

To stay competitive in the industry and keep offering excellent service to your customers, you should not forget to keep investing in improving your contact center operation.

There are many things you can invest in, from systems to equipment. However, it would help determine your company's stage and what is the more immediate necessity.  As a quick guide for your investments, here we provide you some ideas on what you should consider in your budget.

Connect with CCSI at LendIt Fintech USA 2021 Virtual Conference

Connect with CCSI at LendIt Fintech USA 2021 Virtual Conference

Join CCSI at LendIt Fintech USA 2021 Virtual Conference, April 27-29th.

Learn how a Nearshore Contact Center can help you expand your loan serving operation and reduce your costs.

 

What is Best for your Business?  Brick and Mortar vs. WFH

What is Best for your Business? Brick and Mortar vs. WFH

The Work From Home era arrived earlier than expected. Even though, in the call center industry, remote agents were already a thing, for many businesses it was something to consider in the future. Now we see that most contact centers are thinking to stay in this model partially or entirely. Still, this decision needs to be analyzed in depth to choose the best model for your company.

Discover the Nearshore Mexico Advantage at Lendit Fintech LatAm 2020

Discover the Nearshore Mexico Advantage at Lendit Fintech LatAm 2020

Join us at Lendit Fintech LatAm Virtual Conference, December 8th to 9th, and discover the Mexico Nearshore Advantage.

 

Please stop by our digital booth to learn how Fintech companies have improved their loan servicing and grown their receivables recovery with a Contact Center in Mexico.

 

CCSI Is Sponsoring Auto Finance Summit 2020 Virtual Experience

CCSI Is Sponsoring Auto Finance Summit 2020 Virtual Experience

Call Center Services International (CCSI) is a proud sponsor of Auto Finance Summit 2020 Virtual Experience, October 20th-22nd. Find our booth to learn about the Nearshore Mexico Advantages that allow auto Finance Companies to improve their customer experience with a cost-effective nearshore call center.

Reopening to a Healthy Work Environment in Your Contact Center

Reopening to a Healthy Work Environment in Your Contact Center

To ensure a healthy work environment for their contact center, employers should not take for granted the reopening strategy of their on-site operation. There are several things to consider to protect your agents, from administrative measures and engineering controls without forgetting the psychological factors. If you moved your agents back already, we invite you to continue reading and see if you need to do adjudgments o add some things to your strategy.