NEWS - Call Center Insights

A Contact Center expansion will always be top of mind for the most determined administrators looking to offer an excellent customer experience; whether they manage a startup or a large company, expanding their operations is a long-term goal.

CCSI is now a SOC Certified Call Center. But what does this certification mean? What does this imply? There are different types of SOC Certifications, but we will focus on the one CCSI has right now: SOC 2 Type 1.

Call Center Services International (CCSI) strives each day to be updated with our certifications, ensuring the utmost level of quality your company deserves. Now, CCSI has renewed its ISO 20000-1 certification.

The BPO industry has shown outstanding growth in the last years, and it is for a good reason; it provides many opportunities for cost reduction and business growth.

Know the differences on how inbound and outbound call centers can help you reach and engage with your customers.

For the last months, solution providers are allowing more call centers to keep operational control over their agents and processes through nearshoring, whether they are working from home or on-site.