We would be delighted to speak with you

NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Benefits of Expanding your BPO Call Center Services in Mexico

Benefits of BPO

The BPO industry has shown outstanding growth in the last years, and it is for a good reason; it provides many opportunities for cost reduction and business growth.


With a BPO, businesses can ensure their workforce stays focused on the main activities while delegating out administrative activities. Another important reason for going through a BPO is that keeping a constant outsourcing partner helps leaders meet their overall company objectives.


What is Business Process Outsourcing (BPO)?


The process of contracting various business-related responsibilities to a third-party service provider is known as Business Process Outsourcing (BPO). It’s also known as subcontracting or externalization, and it’s widely used in all industries to help companies dedicate more time and resources to meeting their goals and grow their core business operations.


Main reasons to expand your BPO in Mexico:


  • An International Expansion 

If you are looking to expand internationally but are hesitant to hire full-time employees, a BPO can provide numerous advantages. It enables businesses to accomplish more with less money and time, while also enhancing sales, business development, and customer service thanks to a reduced operational cost versus the U.S. market.


  • Improved management control due to time zone alignment

The time difference is a common issue for businesses looking to expand or partner globally due to the significant difference in time zones when going offshore. The nearshore BPO model in Mexico allows companies to take advantage of international working hours, resulting in turnaround times of less than one working day, allowing them to get more done in less time.


  • Workforce on a project basis

Businesses frequently require an additional workforce for short-term projects. Recruitment, selection, and onboarding take time when hiring a new team. Furthermore, organizations may not need this team in the future. For such contract-based workers, business process outsourcing solutions allow you to set a specific timeline and workflow.


  • Timesaving

Businesses can free up workforce time by outsourcing many repetitive tasks, allowing them to focus on developing their core operational skills. Greater workplace efficiency will result from improved employee satisfaction. 


  • Cost-saving

Administrative processes like hiring, training, and onboarding account for a significant portion of a company’s overhead costs. A BPO option in Mexico is an excellent solution because it hires employees whose compensation is under budget, compared with the U.S., and sufficient to cover their living expenses, resulting in a higher return on investment for the company.


Call Center Services International expands BPO operations and accelerates business growth by providing labor cost advantages, increased recruitment scalability, bilingual capabilities, and a dedicated workforce that is culturally and timezone aligned to the U.S. 


Our Contact Center Solutions will allow you to establish a Mexico BPO call center with minimal risk and expense while maintaining operational control of agents, processes, IT systems, and performance objectives, enabling the Mexico Center to become an extension of your existing operation.