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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Let’s Meet At The 2018 Auto Finance Summit in Las Vegas!

Let’s Meet At The 2018 Auto Finance Summit in Las Vegas!

Need to add new capability to your Auto Finance Contact Center? If so, let's meet at the 18th annual Auto Finance Summit (Booth #513) in Las Vegas, October 24-26.

With over 10 years of experience in the Financial Services Industry, Call Center Services International works with top U.S. auto finance companies to help them establish a PCI compliant & ISO 20000 certified Nearshore Contact Center in Mexico and make sure their operational goals are met with professional, bilingual, and FDCPA-trained agents.


  • Auto Loan & Lease Servicing
  • Customer Care
  • Collection & Repo Processes
  • Loan Origination / Document Validation
  • Customer Negotiation & Conflict Resolution
  • QA Monitoring & Scorecard


Key Advantages Of A Nearshore Auto Finance Contact Center In Mexico:

  • Cost Saving – Reduce labor and overhead costs from 40% to 70% (compared to U.S.)
  • Information Security - PCI Compliant, ISO 20000 Certified & Paperless Environment.
  • Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven.
  • Increase Dollars Collected – Greater agent capacity equals more recoveries.
  • Operational Control – You maintain control of contact center agent processes, workflows, technology platforms, and you can measure performance in real-time.


We would be delighted to meet with you at the 2018 Auto Finance Summit to discuss how a Nearshore Contact Center can benefit your company.

Let’s chat and discover Nearshore Success in Mexico! Please contact our Sales Line (877) 399-3419 to schedule a quick meeting or stop by our Booth #513. See you in Las Vegas!



About Auto Finance Summit

Auto Finance Summit is the premier industry event, bringing together the best and brightest executives in auto lending and leasing to discuss the most pressing issues facing the industry. The event’s goal: to provide the industry with excellent education and networking to help your team navigate the year ahead.


About Call Center Services International

With operational expertise in Loan & Lease Servicing, CCSI is a World-Class Contact Center Service Provider strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City (with direct flights from major United States airports), helping U.S. companies establish high-performing Nearshore Contact Centers in Mexico.