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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Join CCSI’s Special Events at the ACA Convention 2019 in San Diego

Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!

We would like to meet you at the ACA Convention! Stop by CCSI’s Booth #306 to discuss the advantages of a Nearshore Mexico Collection Center. 

Beyond just “HUGE” Cost Saving on labor, Mexico features a bilingual and bicultural workforce that understands U.S. consumer debt.

Adding performance-driven Mexican Collection Agents can give you the horsepower needed to increase recoveries. We have a successful track-record for training and coaching Collection Agents from our state-of-the-art Mexico Centers

 “Our Mexican debt collectors helped us handle three-times the amount of placements.  As a result, our recoveries have increased, and we have been able to take on new clients.”, Ray Patenaude, President of Patenaude & Felix

As proud members of ACA International, Call Center Services International is sponsoring the following events at the ACA Convention in San Diego, July 14th to 17th.

  • Nearshore Mexico Educational Booth #306.  Meet the experts at the Exhibit Hall!
  • USS Midway Monday Night Event “FLIGHT SIMULATOR” below deck. Take an awesome ride and learn more about Mexico Collection Centers.
  • Free to ACA Members, 1-day Mexico tour directly after the ACA Convention on Wednesday, July 17th.  See firsthand the world-class workforce available in Mexico and enjoy an exclusive Baja-med lunch. and see the agenda.


Agenda for the Mexico Tour on Wednesday, July 17th:  
9:00 a.m. - Call Center Services International will pick you up at the Hilton San Diego Bayfront Hotel.  
 9:30 a.m. - Cross Border and Secure visitor permit. A valid Passport is required. 
 10:00 a.m. - Tour of the Otay Center and see agents in action.
                         - Customer Service, Loan Servicing, Collections, Tech Support
☀️ 12:00 p.m. - Tour of the Torres Center and see agents in action.
                         - Law Firm Collections, Loan/Lease Processing and Medical Customer Service 
☀️ 1:30 p.m. - Delicious Baja-Med Lunch at Los Arcos Restaurant
☀️ 4:30 p.m. -Cross Border and Drop off at your Hilton or San Diego Airport