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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Let’s Meet At The RMA International Conference 2019

Let’s Meet At The RMA International Conference 2019

Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7th to discuss a Nearshore Mexico Collections workforce option.

With over 10 years of experience in the Financial Services Industry, Call Center Services International works with top U.S. companies to help them establish a Nearshore Debt Collection Center in Mexico and make sure their receivables recovery goals are accomplished! CCSI provides professional bilingual, bicultural, and FDCPA trained agents that are eager and dedicated to your collection success.

“Partnering with CCSI has made our nearshore center a successful venture. They had the expertise to recruit qualified personnel and provide key administrative support in Mexico.” - Ben Farmer, Senior Director of Operations, TEMPOE

Why top U.S. companies trust CCSI?

  • Information Security - PCI Compliant, ISO 20000 Certified & Paperless Environment.
  • Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven.
  • Increase Recoveries – Greater agent capacity equals more settlements.
  • Operational Control – You maintain control of Agent processes, workflows, technology platforms, and you can measure performance in real-time.
  • Proximity to the U.S. - Strategically located in Baja California (minutes from San Diego, California) and Mexico City (with direct flights from major U.S. airports).
  • Cost Saving – Reduce labor and overhead costs from 40% to 60% (compared to U.S.)

We would be delighted to meet with you at the RMA Conference and discuss how a Nearshore Debt Collection Center would benefit your company.

Let’s chat and discover this cost-saving opportunity! Please contact our Sales Line (877) 399-3419 to schedule a quick meeting or stop by our booth #310. See you in Las Vegas!

Register to set an appointment at the RMA Conference 2019 and get a chance to win a $800 USD
Gift Certificate to stay in a Deluxe Hotel in Los Cabos, Mexico. 

Resort in Los Cabos

About RMA International

RMA is a nonprofit trade association that represents more than 550 companies that support the purchase, sale, and collection of performing and nonperforming receivables on the secondary market. RMA member companies work in a variety of financial services fields, including debt buying companies, collection agencies, law firms, originating creditors, international members and industry-related product and service providers.

About Call Center Services International

With operational expertise in Debt Collection, CCSI is a World-Class Contact Center Service Provider strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City (with direct flights from major United States airports), helping North American companies establish high-performing Nearshore Contact Centers in Mexico.