![We would be delighted to speak with you](/images/2020/02/26/asset-4__320x174.png)
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
![call center needs and the benefits](/images/2020/02/26/call-center-needs-benefits__330x191.png)
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2023 at the Hyatt Regency in Orlando, FL, on February 21-24, 2023.
If you have an offshore call center operation, but you feel something is not working as you expected, you should consider that having issues in performance, customer satisfaction, cost, communication, and synchronization could be signs that it's time to change your call center outsourcing strategy and a Nearshore call center solution can be this solution to your current call center problems. Let's take a closer look.
Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!