NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.
Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!
All Stories
In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.
Hiring is one of the most important processes there are in a contact center, why? because call center agents are the ones that talk with our customers live and action, many times they are who listen to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on.
Call Center Services International (CCSI) will be attending this year’s PACE Annual Convention & Expo, in JW Marriott Nashville, this October 9-11.
Call Center Services International (CCSI) will be attending this year’s IFMA’s World Workplace, at the Music City Center in Nashville, this September 28-30.
With everything going on in the last years, we have seen how the pandemic has transformed the traditional contact center dynamics. Today’s employees expect nothing less than flexible shifts and a work-life balance environment.
Call Center Services International (CCSI) will be exhibiting at this year’s Auto Finance Summit (AFS) at the Wynn Las Vegas this October 26-28.
