NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.
Hiring is one of the most important processes there are in a contact center, why? because call center agents are the ones that talk with our customers live and action, many times they are who listen to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on.
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Call Center Services International (CCSI) will be attending this year’s PACE Annual Convention & Expo, in JW Marriott Nashville, this October 9-11.
Call Center Services International (CCSI) will be attending this year’s IFMA’s World Workplace, at the Music City Center in Nashville, this September 28-30.
With everything going on in the last years, we have seen how the pandemic has transformed the traditional contact center dynamics. Today’s employees expect nothing less than flexible shifts and a work-life balance environment.
Call Center Services International (CCSI) will be exhibiting at this year’s Auto Finance Summit (AFS) at the Wynn Las Vegas this October 26-28.
Are you in the process of selecting a call center outsourcing company? Before making a decision, make sure that you know all you need to be aware of about that provider, from what they offer to how they will manage your project.
Having good teamwork in a call center is fundamental because each agent is considered a part of something bigger - meaning that - if a team member is for some reason incorrectly performing duties, the whole call center team will be affected as a result.
