NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements.
Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters.
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Contact centers are well known for having a high turnover rate. That represents a high attrition cost. But while attrition is most of the time underestimated, the cost of an agent leaving the call center, is much higher that most companies think.
Having a successful call center outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them, let them cook, and then, you can enjoy a great meal.
We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2023 at the Hyatt Regency in Orlando, FL, on February 21-24, 2023.
If you have an offshore call center operation, but you feel something is not working as you expected, you should consider that having issues in performance, customer satisfaction, cost, communication, and synchronization could be signs that it's time to change your call center outsourcing strategy and a Nearshore call center solution can be this solution to your current call center problems. Let's take a closer look.
It’s Christmas season, the most wonderful time of the year, and every kid is hoping with excitement to get a Christmas present from Santa Claus. And while there are many things we can learn from this man, there is one kindly but also very clever thing we should all learn from him.
November is here, and the Thanksgiving season has come. The perfect time to thank all your hard-working agents starts now.
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