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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Tips To Avoid Dead Air During Calls

Tips To Avoid Dead Air During Calls

Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!

15 Empathy Statements And Tips To Help You Improve Customer Service

15 Empathy Statements And Tips To Help You Improve Customer Service

In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.

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Hire The Right Contact Center Agents: Important Agent Skills & Qualities

Hire The Right Contact Center Agents: Important Agent Skills & Qualities

Hiring is one of the most important processes there are in a contact center, why? because call center agents are the ones that talk with our customers live and action, many times they are who listen to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on. 

CCSI Will be Attending the PACE Annual Convention & Expo 2022

CCSI Will be Attending the PACE Annual Convention & Expo 2022

Call Center Services International (CCSI) will be attending this year’s PACE Annual Convention & Expo, in JW Marriott Nashville, this October 9-11.

CCSI Will be Attending the IFMA’s World Workplace 2022

CCSI Will be Attending the IFMA’s World Workplace 2022

Call Center Services International (CCSI) will be attending this year’s IFMA’s World Workplace, at the Music City Center in Nashville, this September 28-30.

Top Advantages of the Work-From-Home and Self-Scheduling Modality

Top Advantages of the Work-From-Home and Self-Scheduling Modality

With everything going on in the last years, we have seen how the pandemic has transformed the traditional contact center dynamics. Today’s employees expect nothing less than flexible shifts and a work-life balance environment.

CCSI Will Be Exhibiting at the AFS 2022

CCSI Will Be Exhibiting at the AFS 2022

Call Center Services International (CCSI) will be exhibiting at this year’s Auto Finance Summit (AFS) at the Wynn Las Vegas this October 26-28.

Questions to Ask Before Choosing an Outsourcing Call Center Company

Questions to Ask Before Choosing an Outsourcing Call Center Company

Are you in the process of selecting a call center outsourcing company? Before making a decision, make sure that you know all you need to be aware of about that provider, from what they offer to how they will manage your project.