
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We’re excited to announce that CCSI will be exhibiting at Booth 500 for the HFMA Annual Conference, taking place from June 25th to the 28th at Gaylord Opryland in Nashville.
Since the last two years, companies have continued to struggle getting their call center operation transitioned to a work from home environment, and having the right tools to be able to manage is key. We knew the transition to a WFH setting was needed, but we didn't expect to be forced to do it from one day to another.
The time has come! Discover how a Nearshore Contact Center can improve financial companies' loan servicing operations with bilingual agents while reducing cost at the same time! Where? At the leading event in Financial Services Innovation, Fintech Nexus, May 10-11, at the Javits Center in New York City.
Call Center Services International (CCSI) will be exhibiting at the Call & Contact Center Expo, April 26th & 27th, at Las Vegas Convention Center.