NEWS - Call Center Insights

Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW), which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas. 

March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation in Mexico. This milestone was marked with a special celebration and award recognition for the team’s outstanding performance.

Our CCSI team is excited to participate at Booth 603 during the Finovate Spring event, the West Coast's premier fintech showcase, taking place May 7-9, 2025, at the Sheraton San Diego Hotel and Marina San Diego, CA.

The future of customer service lies at the intersection of technology and human expertise. Call Center Services International (CCSI) is pioneering this collaborative vision, using AI-driven solutions to empower human agents.

In today’s fast-paced, data-driven world, the ability to efficiently manage documents is no longer just a luxury—it’s a necessity. As businesses across industries face an ever-growing volume of paperwork, traditional manual processing methods are proving to be inefficient, error-prone, and costly.

Mexico City, December 2, 2024 – Westlake Financial continues demonstrating its confidence in CCSI by expanding operations in Mexico, with significant growth in Tijuana, Guadalajara, and Mexico City. The commitment to Call Center Services International underscores Westlake’s recognition of the exceptional talent in Mexico City, a crucial factor in driving success for both organizations.