NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Customer satisfaction has always required high levels of agent engagement; it’s the most important ingredient. Efficiency, production, and customer happiness are nearly certain to suffer without it.
Certainly, 2020 was thought of as the year with great opportunities for the Contact Center Industry, and it sure was, but we never imagined that 2021 would come with bigger changes.
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Call Center Services International shared Christmas presents and made a donation to Niños Del Camino, an orphanage for boys & girls in Tijuana, Mexico.
We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2022 at the Hyatt Regency in Orlando, FL, on February 22-25, 2022.
Call Center Services International (CCSI) will be exhibiting at Call & Contact Center Expo US, March 16th & 17th, 2022, at Las Vegas Convention Center.
November is here, and the Thanksgiving season has come. The perfect time to thank all your hard-working agents starts now.
Every year, the financial industry moves closer to democratization. Costumers have more options than ever before, from decentralized finance to online-only banks that provide all the financial services of a regular bank office.
Do you know what the HIPAA Certification is? Why do call centers need it? Here is a quick tour of the things you should know about this Certification.
