Tijuana, Mexico, July 31st, 2023. - Jason Vorderstrasse, Labor Attaché from the United States Consulate, visited Call Center Services International's (CCSI) Otay Facilities in Tijuana, Mexico. The visit aimed to learn about CCSI's Nearshore Call Center model and witness firsthand the talent of their bilingual agents.

Hosted by Jorge Oros, President of Call Center Services International, and Sarai Gonzales, Site Director for Call Center Services International Otay Center, the visit offered an opportunity to showcase the significant contributions CCSI makes to the region's employment landscape.

During the visit, Jorge Oros took the opportunity to highlight CCSI's commitment to providing high-quality jobs to individuals in the region, including migrant workers from the United States. He elaborated on the company's history, showcasing how they have been instrumental in bridging the gap between U.S. companies and the skilled bilingual workforce in Mexico.

Sarai Gonzales, CCSI’s Otay Site Director, provided a comprehensive tour of the Otay Facilities, demonstrating the state-of-the-art infrastructure and advanced technologies that empower CCSI to deliver exceptional call center services. The tour also showcased the cultural alignment and professionalism of CCSI's bilingual agents, who play a crucial role in serving U.S. clients.

The visit of Jason Vorderstrasse to Call Center Services International points out the significance of Nearshore outsourcing as a pivotal business model that creates employment opportunities and fosters cross-border collaboration. This visit also highlighted CCSI's dedication to supporting the local community and its contribution to the region's economic development.

From left to right: Luis Martinez, CCSI's Human Capital Director, Perla Taboada, CCSI's Compliance Director, Jason Vorderstrasse, U.S. Labor Attaché,
Jorge Oros, CCSI's President, Sarai Gonzales, CCSI's Otay Site Director

About U.S. Consulate General in Tijuana

The U.S. Consulate General in Tijuana advances the bilateral relationship in the Baja peninsula. Strong social, linguistic, historical, and business ties contribute to extensive cross-border cooperation in many areas and to a broad sentiment that northern Baja/southern California is one integrated, dynamic region where economic well-being is interdependent. Through more than 125 years of cooperation in the Baja peninsula, the U.S. Consulate General has become an integral part of the community and a vital actor in the US-Mexico relationship.

About Call Center Services International:

Call Center Services International (CCSI) is a leading provider of Nearshore contact center solutions, helping U.S. companies to establish a call center presence in Mexico and capitalize on its available bilingual workforce. With a focus on quality, efficiency, and customer satisfaction, CCSI has been a reliable partner for businesses seeking to gain a competitive advantage.