NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Having a bilingual workforce in your team is not only a plus for your business but also an essential requirement in today's market. The impact of having a bilingual call center can be significant, especially when considering the growing demand for bilingual workers.
The nearshore industry is experiencing consistent growth, with a yearly growth rate of around 6.7% (Frost & Sullivan, 2017). As a result, many U.S. companies are considering nearshore locations as part of their outsourcing strategy for contact center or software development operations.
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It is hard to imagine that someone would not love the holiday season, but for many companies and call centers, it is a hectic season. The holiday season, while loved by many, can be a challenging time for companies and call centers.
Every season is a good season to thank your employees and all the people who have contributed to our teams, service, and company.
It’s Halloween time. We could talk about ghosts, witches, and nightmares. But, we want to talk about something scarier: horrifying phrases that you might have heard on the call center floor and that gave you goosebumps.
When it comes to Nearshore Outsourcing, there are often many speculations and rumors floating around; some might be real, and some might be just misconceptions. We invite you to take the time to learn more about the Nearshore Call Center model.
Call Center Services International, a leading provider of Nearshore call center services, is proud to announce the opening of its new center in Guadalajara, Mexico. This expansion marks an exciting milestone for CCSI as it continues to grow its call centers in Mexico to help U.S. companies leverage the benefits of the country. The new center in Guadalajara is fully equipped with state-of-the-art technology, and it is strategically located close to the International Airport and 5-star hotels.
If you're thinking about outsourcing your customer service center, there are several factors to consider before making a decision. Perhaps you're in the early stages of searching for a solution that will help you cut costs and improve capacity and performance.
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