NEWS - Call Center Insights

In the dynamic world of the Contact Center industry, where customer interactions across multiple channels occur, the role of employees has significantly transformed. They are not merely service providers; they are also the face of the organization, tasked with delivering outstanding customer experiences.

Nearshoring outsourcing is the practice of outsourcing work or services to individuals or companies located in neighboring countries rather than performing them in the organization's own country. This strategy has become increasingly popular among companies seeking to optimize their operations and reduce costs while maintaining a high level of service quality.

CCSI is excited to announce that we will be attending the upcoming MGMA Focus Financial Conference, taking place from April 25th to 27th at the beautiful Hilton San Diego Bayfront Hotel.

Having a bilingual workforce in your team is not only a plus for your business but also an essential requirement in today's market. The impact of having a bilingual call center can be significant, especially when considering the growing demand for bilingual workers.

The nearshore industry is experiencing consistent growth, with a yearly growth rate of around 6.7% (Frost & Sullivan, 2017). As a result, many U.S. companies are considering nearshore locations as part of their outsourcing strategy for contact center or software development operations.

Call Center Services International will be exhibiting at Booth #1016 at this year’s Fintech MeetUp, which will be held from March 3^rd to the 6^th at the Venetian in Las Vegas. Join us and discover why more and more companies are choosing Mexico for their contact center needs.