NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
In today's fast-paced business world, companies constantly search for innovative ways to make their operations more efficient and gain a competitive advantage.
We are thrilled to announce that Call Center Services International (CCSI) will be exhibiting at Booth 213 at the highly anticipated ACA International Convention & Expo. Taking place at the Hilton Chicago, this July 26th to the 28th.
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Call Center Services International is a Healthcare Financial Management Association (HFMA) member. As a leading Nearshore Contact Center service provider, this membership reflects our commitment to delivering exceptional contact center solutions to the healthcare industry.
When we talk about Nearshore, many will mention its cost-saving advantage and the significant recruitment pool of call center agents, which are good things to consider for a contact center company. But, Did you know that Nearshore can improve your contact center performance?
We’re excited to announce that CCSI will be exhibiting at Booth 500 for the HFMA Annual Conference, taking place from June 25th to the 28th at Gaylord Opryland in Nashville.
Since the last two years, companies have continued to struggle getting their call center operation transitioned to a work from home environment, and having the right tools to be able to manage is key. We knew the transition to a WFH setting was needed, but we didn't expect to be forced to do it from one day to another.
The threat of cybercrime is an actual problem, and it can compromise the BPO’s info security if the right measures aren't taken. Cybersecurity is a crucial part of any business, especially when it comes to protecting sensitive information and customer data.
The time has come! Discover how a Nearshore Contact Center can improve financial companies' loan servicing operations with bilingual agents while reducing cost at the same time! Where? At the leading event in Financial Services Innovation, Fintech Nexus, May 10-11, at the Javits Center in New York City.
