We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.

Therefore, the service we provide will not be as good as it could be and neither the performance.

When we talk about call center motivation, we consider three very important aspects that all call center workers, including CXO level staff, supervisors and agents, should keep in mind. These are: Employees, Teamwork, and Customer Service.

If you want to spread this motivation in the contact center, we recommend you share the following quotes with your team:

Quotes About The Importance Of Our Employees

“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” -Martin Oliver

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued. Neither will your customers.” -Sybil F. Stershic

“To win in the marketplace you must first win in the workplace.” -Doug Conant

“Always treat your employees exactly as you want them to treat your best customers.” -Stephen R. Covey 

“Highly engaged employees make the customer experience. Disengaged employees break it.” -Timothy R. Clark 

Quotes About Teamwork

“The strength of the team is each individual member. The strength of each member is the team.” -Phil Jackson

“When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.” -Howard Schultz

“If everyone is moving forward together, then success takes care of itself.” -Henry Ford 

“Talent wins games, but teamwork and intelligence win championships.” -Michael Jordan 

“It is literally true that you can succeed best and quickest by helping others to succeed.” -Napolean Hill 

Quotes About Customer Service

“Ask your customer to be part of the solution, and don’t view them as part of the problem.” -Alan Weiss 

“Good customer service costs less than bad customer service.” -Sally Gronow 

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou

“Your customer doesn’t care how much you know until they know how much you care.” -Damon Richards

“Customer service is an opportunity to exceed your customer’s expectations.” -John Jantsch

“Your most unhappy customers are your greatest source of learning.” -Bill Gates 

At Call Center Services International, we believe that constant agent motivation is the key a successful contact center operation. Learn more about our talented bilingual workforce and how we assure continuous agent training & development.