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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Let's Talk About Digital Mortgage

Digital Mortgage

Every year, the financial industry moves closer to democratization. Costumers have more options than ever before, from decentralized finance to online-only banks that provide all the financial services of a regular bank office.

Back in the day, mortgage processes used to have many roadblocks for customers. People needed to walk into a bank, often after forming a bond with the lender, and go through a time-consuming process loaded with paperwork in order to secure a mortgage.

Internet and digitalization have allowed institutions to make the approach easier to apply for and obtain a mortgage. Digital mortgages are loans that homeowners can apply for and receive entirely online, eliminating the need for paperwork and bureaucracy.

Digital mortgages also minimize discrepancies when calculating credit risk factors, as an automated process eliminates personal prejudice from getting in the way of any homeowner's ambition of purchasing a property.


Bringing Better Accessibility

Since a digital mortgage isn't tied to a specific place, there are many more lenders and prices to choose from. A digital mortgage is a wonderful approach for underbanked and underserved populations to obtain faster access to more options. Online lenders frequently offer more options and specialized services.

Because internet tools have no fixed location, consumers may compare mortgages and rates from all over the country, expanding their options even more. Because there is less in-person communication and pressure when shopping for a mortgage, consumers are less stressed when deciding.


Less Unfair Rejection Situations

Algorithmic online lenders do not discriminate in their loan rejection decisions, ensuring that everyone who applies is treated equally.

Thanks to the increased ease of access and expanding competition in the digital mortgage industry, consumers now have more leverage, and they may negotiate and search for the terms that best fit them.

Today, people from every walk of life are able to get a digital mortgage loan.


An Efficient Process


The procedure of obtaining a digital mortgage is identical to obtaining a traditional mortgage, although it is made easier using internet platforms. A credit check, income statements, and perhaps a debt-to-income (DTI) calculation will be required. After that, the algorithm will tell you what type of mortgage you qualify for and at what rate.


Online shopping has become the norm for every good and service under the sun in our digital age. Bankers and lenders need to innovate their processes to remain competitive. Customers are looking for companies that can provide these digital benefits and excellent remote support for their financial transactions and applications. The need for continuously improved online applications and increasing call center agent capacity are the new priority of mortgage executives.


CCSI @ The MBA Annual 2021

Call Center Services International will be exhibiting at the MBA Annual 2021 Together Again at the Convention Center in San Diego, CA, on October 17-20, 2021. MBA is the only association representing all segments of the real estate finance industry. MBA unites the interests of diverse stakeholders, from main street to wall street, spanning all aspects of real estate finance, including commercial, multifamily, and residential.