With CCSI’s Nearshore Call Center Services, you can grow your loan servicing operation with bilingual agents at 50% of the cost.

Our solution can help you reduce the struggle of recruiting and retaining call center agents for your operation so you can concentrate on maximizing the efficiency and quality of your loan servicing process and increase revenue for your company.

CCSI has helped numerous companies in the financial sector to establish cost-effective call center operations in Mexico. Our solution enables you to:

• Increase Servicing Capacity with Bilingual and Bicultural Agents that can communicate effectively with your customers
• Reduce labor and overhead Call Center costs by 50% compared with the U.S.
• Ensure Information Security with our SOC 2 Type 1 & ISO 20000 Certifications and PCI & HIPAA Compliance

Our model is not like traditional Outsourcing. Your Nearshore Loan Servicing operation will utilize our existing infrastructure and administrative personnel, and you won’t have any liability in Mexico; they will follow your KPIs, processes and procedures, and will perform as an extension of our current operation.

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