NEARSHORE
DEBT COLLECTION EBROCHURE

CCSI's Nearshore Debt Collection Solution helps U.S. businesses increase their collection agent capacity to achieve both First-Party and Third-Party Debt Recovery goals. By establishing a Nearshore Contact Center in Mexico, your organization can quickly expand operations while maintaining complete control over quality, compliance, and performance.

Our Nearshore Debt Collection Services allow your management team to focus on improving contact center performance, debt management strategies, and recovery rates. At the same time, you eliminate many of the challenges associated with hiring collection agents in the United States, including an increasingly competitive labor market, rising salaries, high employee turnover, and escalating operational costs.

CCSI specializes in establishing Debt Collection Contact Centers in Mexico, providing U.S. businesses and collection agencies with the operational advantages of a Nearshore Contact Center. Our proven model combines lower operating costs, bilingual talent, and complete operational control to help you build a high-performing debt collection operation.

• Globally Competitive Rates: Save up to 50% compared to U.S.-based contact centers.
• Bilingual Workforce: Gain access to one of the largest English and Spanish-speaking workforces in Latin America.
• Cultural Alignment: Our collection agents understand the language, culture, and communication style required to effectively interact with U.S. consumers.
• Proximity to the U.S.: Reach your Nearshore Contact Center within 1 to 4 hours via land border crossing or direct flights from major U.S. airports.

Our Nearshore Contact Center model is different from traditional debt collection outsourcing providers. CCSI allows you to maintain complete control over your debt collection operation while following your own processes, procedures, compliance standards, and performance objectives. Using our established infrastructure and administrative support, your organization remains financially and legally responsible for its Mexico-based contact center while benefiting from a cost-effective Nearshore operation.

Our Debt Collection Contact Centers operate in accordance with recognized industry standards and best practices, including ACA International, PCI, and HIPAA compliance guidelines. We are fully committed to protecting your customers' sensitive information throughout every collection interaction by following strict security protocols and regulatory best practices supported by our SOC 2 Type I and ISO 20000 certifications.