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Our Expertise

Call Center Services International’s expertise in business processes

call center needs and the benefits

NEARSHORE CONTACT CENTER PROCESSES

CCSI has over 11 years of experience partnering with U.S. contact centers in Financial Services, Legal, Automotive, Insurance, Retail, Healthcare/Medical, Solar, Hospitality/Travel, Wireless Broadband and WIFI/Telecommunications, among other industries, and we specialize in the following business processes:

Debt Collection

Debt Collection

Need more collection agents to meet recovery goals?

Loan/Lease Servicing

Loan/Lease Servicing

Strengthen lending operations, close more loans, retain members, and grow your revenue.

Customer Service

Customer Service

Ensure First Call Resolution and excellent Customer Experience.

Auto Finance

Auto Finance

Increase Customer Satisfaction/NPS and minimize Delinquency Rate.

Sales & Lead Generation

Sales & Lead Generation

Increasing sales volumes and revenue, driving KPIs.

QA / Call Monitoring

QA / Call Monitoring

Ensure efficiency and effectiveness measuring KPIs and providig scorecard feedback.

IT Support

IT Support

Deliver fast and accurate results during all stages of IT processes, systems, workloads, and projects.

Software Development

Software Development

Satisfy your projects’ unique demands while having continuous improvement of practices.

Work-From-Home

Work-From-Home

Ensure Your Business Continuity And Service Levels.

YOUR BUSINESS PROCESS ISN’T HERE?

CCSI mirrors your processes, procidures and training programs.

YOUR BUSINESS PROCESS ISN’T HERE?

CCSI mirrors your processes, procidures and training programs.

PCi
HIPPA
SIGE
ACA
CAC
RMA