Our Expertise
Call Center Services International’s expertise in business processes
NEARSHORE CONTACT CENTER PROCESSES
CCSI has over 11 years of experience partnering with U.S. contact centers in Financial Services, Legal, Automotive, Insurance, Retail, Healthcare/Medical, Solar, Hospitality/Travel, Wireless Broadband and WIFI/Telecommunications, among other industries, and we specialize in the following business processes:
Debt Collection
Need more collection agents to meet recovery goals?
Loan/Lease Servicing
Strengthen lending operations, close more loans, retain members, and grow your revenue.
Customer Service
Ensure First Call Resolution and excellent Customer Experience.
Auto Finance
Increase Customer Satisfaction/NPS and minimize Delinquency Rate.
Sales & Lead Generation
Increasing sales volumes and revenue, driving KPIs.
QA / Call Monitoring
Ensure efficiency and effectiveness measuring KPIs and providig scorecard feedback.
IT Support
Deliver fast and accurate results during all stages of IT processes, systems, workloads, and projects.
Software Development
Satisfy your projects’ unique demands while having continuous improvement of practices.
Work-From-Home
Ensure Your Business Continuity And Service Levels.
BPO Services
The Best Contact Center Solution for BPO Companies Seeking Nearshore Expansion!
YOUR BUSINESS PROCESS ISN’T HERE?
CCSI mirrors your processes, procedures and training programs.
YOUR BUSINESS PROCESS ISN’T HERE?
CCSI mirrors your processes, procedures and training programs.
