At LendIt Fintech 2021, financial services leaders discussed how Nearshore Mexico could support the expansion of U.S. contact center operations. During a roundtable focused on successfully expanding contact center operations in Mexico, Westlake Financial executive Brian Renfro shared his experience ...

Contact center recruiting is about more than filling open seats. The agents you hire become the people who communicate with customers, solve problems, represent your brand, and influence the Customer Experience every day. A strong hiring process should evaluate not only technical qualifications, but...

Nearshore outsourcing is the practice of outsourcing business processes, services, or specialized work to a provider located in a nearby country or region, typically with geographic proximity, overlapping business hours, and greater cultural alignment than more distant offshore alternatives. For U.S...

Imagine having to wait until the next day to discuss an urgent issue with your outsourced team, spending many hours traveling for an operational visit, or trying to manage an important project when your teams rarely work at the same time. When it comes to Contact Center outsourcing, geographic and t...