Thank You!

February 2026 – Tijuana, Mexico. Call Center Services International (CCSI) had the pleasure of hosting Call the Car, a leading healthcare transportation services company, at its Tijuana Contact Center for a collaborative and productive visit focused on performance, partnership, and future growth.

Mexico has become an important destination for U.S. companies looking to establish operations closer to their primary customers, management teams, and North American markets. Geographic proximity, access to skilled talent, established infrastructure, competitive operating costs, and strong commercia...

Cost might not be the only factor when choosing a nearshore location or evaluating whether to establish business operations in another country. However, operating costs remain an important consideration in many business decisions.

Inbound and outbound call centers serve different purposes, but both help organizations reach, support, and engage with customers. Understanding the difference between the two models can help you determine which services, technology, workforce, and operating structure best fit your customer experien...