NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Meet us at ACA International Convention & Expo 2022
In June 2022, Call Center Services International (CCSI) announced that it would be speaking and exhibiting at the ACA International Convention & Expo 2022, held July 20–22 at Rosen Shingle Creek in Orlando, Florida. The event provided an opportunity for CCSI to present its Nearshore Mexico solution to organizations looking to expand debt collection capacity and improve recovery operations.
CCSI at the ACA International Convention & Expo 2022
CCSI announced its participation at Booth #207, where attendees could learn about establishing a Nearshore Debt Collection Contact Center in Mexico.
The 2022 announcement highlighted several advantages of a Mexico-based collection operation, including access to professional bilingual and bicultural agents, workforce scalability, proximity to the United States, and potential labor and operational cost savings compared with U.S.-based operations.
For debt collection programs, CCSI also emphasized the importance of maintaining operational control over workflows, technology, reporting, performance objectives, and agent processes while using an established Nearshore infrastructure.
Information security and compliance were also important parts of the original event message. CCSI's security framework has continued to evolve since 2022 and is now documented through its current Cybersecurity Certifications & Compliance program.
A Historical Booth Promotion
As part of the original 2022 event promotion, attendees who scheduled a meeting with CCSI were offered an opportunity to win a set of Bowers & Wilkins True Wireless Noise Cancelling In-Ear Headphones. The original promotional graphic is preserved below as part of the historical event announcement.
RELATED ARTICLE: CCSI Heads to ACA Convention 2026: Nearshore Innovation Meets the Accounts Receivable Management Industry
About ACA International
ACA International is a leading association representing the accounts receivable management industry. Its membership includes third-party collection agencies, law firms, asset buying companies, creditors, and industry service providers. ACA supports the industry through education, advocacy, professional development, compliance resources, and other programs designed to help members succeed.
Learn more at ACA International.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Debt Collection Contact Centers in Mexico. CCSI combines professional bilingual and bicultural agents with recruiting, training, Workforce Management, technology infrastructure, and operational support.
CCSI supports first- and third-party collection operations, financial services, healthcare collections, commercial and consumer credit, and other collection processes while allowing clients to maintain control over workflows, technology platforms, reporting, and performance objectives.
These operations are supported by CCSI's cybersecurity and compliance framework, professional Nearshore infrastructure, and Quality Assurance and Call Monitoring capabilities designed to support secure and performance-driven collection programs.
Historical note: First published in June 2022, this article has been reviewed and updated while preserving CCSI's original announcement that it would be speaking and exhibiting at the ACA International Convention & Expo 2022, including the July 20–22 event dates, Booth #207, and the original headphones giveaway promotion. Because the original article documented the event in advance, the speaking engagement is preserved as an announced participation rather than presented as a completed presentation without additional documentation. Security and compliance references have been updated to reflect CCSI's current framework.
Originally published: June 7, 2022
Last reviewed and updated: July 26, 2026
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
CCSI Achieves ISO 27001 Certification in Mexico | Secure Nearshore Contact Center
CCSI has achieved ISO/IEC 27001:2022 certification across its operations in Mexico, reinforcing its position as a secure nearshore outsourcing partner for U.S. and global organizations. Information security has long been central to how we serve clients. This internationally recognized...
Case Study: Employee Experience as Competitive Advantage
How CCSI Built a Forbes-Recognized Culture That Delivers Retention, Engagement, and Business Results Call center operators have the power to transform their industry. High employee engagement can create more stable teams, experienced agents, and stronger customer experiences. CCSI approaches this...
Ideal Option Scales Healthcare Revenue Cycle Management with CCSI’s Nearshore Patient Financial Services in Mexico
May 2026 – Ideal Option, a leading healthcare services provider in the United States, has experienced significant growth since establishing its nearshore operations in Mexico . Building on this momentum, the company has expanded its partnership with Call Center Services International (CCSI) ,...
Nearshore Contact Center Mexico: The 2026 Guide for U.S. Companies
Nearshore contact center solutions in Mexico have become a strategic operational advantage for competitive U.S. companies in 2026. If you are a U.S. business leader or decision-maker considering nearshore contact center solutions in Mexico, this guide is for you....
Nearshore Call Center Benefits: 7 Reasons to Make the Switch
Are your customers waiting too long for answers? Do language barriers and cultural gaps hurt your brand reputation? You're not alone. Nearly 58% of organizations outsource call center services to manage peak call volumes, while 62% rely on outsourcing to reduce internal workload pressure....
10 Best Practices for Contact Centers in 2026
The Contact Center industry continues to evolve rapidly in 2026. Customers expect more than quick resolutions; they increasingly value seamless, personalized, and consistent interactions across channels. At the same time, organizations must balance Customer Experience, workforce performance,...
The Future of Document Management: Harnessing AI to Revolutionize Workflow Efficiency
Organizations across many industries manage growing volumes of documents containing information that must be classified, reviewed, extracted, verified, and routed into business workflows. Traditional manual processing can require significant employee time and may introduce delays or errors....
U.S. States That Require Collection Agency License
Debt collection agencies operating in the United States must navigate a complex regulatory environment that can include federal, state, and even local requirements. Depending on where consumers are located and the type of collection activity being performed, an agency may be required to obtain one...
Employee Experience in Contact Centers: Why It Drives Business Success
The role of contact center employees has transformed significantly. Today, agents are no longer just service providers; they are the face of the brand, influencing how customers perceive reliability, trust, and value in every interaction....
Ceiba Capital Partners with CCSI to Deliver CX Solutions to Private Equity Firms
San Diego, CA and New York, NY — April 2026 — Ceiba Capital Partners , a private equity firm with offices in New York, announced a new strategic collaboration with Call Center Services International (CCSI), a provider of Nearshore operational infrastructure and staff augmentation solutions from...
Call the Car and CCSI Strengthen Nearshore Partnership During Strategic Visit to Tijuana
February 2026 – Tijuana, Mexico. Call Center Services International (CCSI) had the pleasure of hosting Call the Car, a leading healthcare transportation services company, at its Tijuana Contact Center for a collaborative and productive visit focused on performance, partnership, and future growth....
The Best Call Center Motivational Games
Even strong contact center teams can fall into repetitive routines. Team-building activities, training games, recognition, and friendly competition can help create a more engaging workplace while reinforcing communication, teamwork, learning, and performance. The key is to connect these activities...
Pricing
Resources
Newsletter
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
