NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Check'n Go's Baja Team Helps Achieve Record-Breaking Day
When Check 'n Go needed greater call center capacity to support its nearly 1,000 stores and online lending programs, the company established a nearshore support center in Baja California, Mexico.
The Baja Center was fully integrated with the company's main Ohio center and provided additional agent capacity and bilingual support.
The Baja Center helped Check 'n Go achieve a record-breaking 5,000 loans funded in a single day. During a celebration lunch, Amanda Wash, who served as Director of Customer Service for Check 'n Go at the time, spoke to her Baja team:
“What a great accomplishment … 5,000 loans in a day! Not only did you break our transaction record, you crushed it!”
— Amanda Wash, Director of Customer Service, Check 'n Go
Doug Clark, President of Axcess Financial, Check 'n Go's parent company at the time, also congratulated the team on the achievement:
“This is truly a remarkable feat! Love to see those records come crashing down. Congratulations to all involved.”
— Doug Clark, President of Axcess Financial
Check 'n Go partnered with Call Center Services International (CCSI) to establish its Baja Contact Center, with CCSI providing continuous administrative support for the operation. CCSI's experience establishing contact centers in Mexico helped make the expansion a seamless venture for Check 'n Go.
The operation also provided Check 'n Go with access to professional bilingual agents while allowing the Baja team to operate as an extension of its U.S.-based contact center.
About Check 'n Go
At the time this article was originally published, Check 'n Go was a leader in the consumer financial services industry, providing cash advance and lending services through nearly 1,000 stores nationwide as well as an established online lending operation.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. companies establish and manage high-performance bilingual nearshore contact centers in Mexico.
CCSI provides the infrastructure and administrative support required to help clients expand their operations in Mexico while maintaining control over their workforce, processes, training, technology, and performance standards.
Learn more about CCSI's Turnkey Nearshore Contact Center Program and our bilingual and bicultural workforce.
Historical note: This article documents a Check 'n Go operational milestone achieved by its Baja California team. Store counts, company descriptions, employee titles, and executive positions reflect the organizations at the time the original article was published.
Originally published: August 29, 2016
Last reviewed and updated: July 25, 2026
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