NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Exhibiting & Speaking at the Call & Contact Center Expo 2023 | Nearshoring for Success
Call Center Services International (CCSI) announced its participation as an exhibitor and speaker at the Call & Contact Center Expo 2023, scheduled for April 26–27 at the Las Vegas Convention Center. The event provided an opportunity for CCSI to present the business advantages of establishing a Nearshore Contact Center operation in Mexico.
CCSI announced that attendees could visit the company at Booth #8014 to discuss the business opportunity of establishing a Nearshore Contact Center in Mexico and learn more about workforce, infrastructure, technology, and operational considerations.
CCSI specializes in helping U.S. organizations establish and manage Nearshore Contact Center operations in Mexico. Its model combines professional bilingual and bicultural agents with the legal framework, technology, infrastructure, administrative support, and operational resources required to establish and support client operations.
The Call & Contact Center Expo brought together professionals and organizations from across the Contact Center industry, with topics related to Customer Experience, communications technology, security, client engagement, and other areas affecting modern Contact Center operations.
CCSI Speaking Sessions
In addition to exhibiting at the event, CCSI announced that members of its Top Management team would participate in speaking sessions focused on the strategic advantages of Nearshore outsourcing and considerations involved in analyzing a Nearshore investment.
The sessions were intended to give attendees additional insight into Nearshore Contact Center operations in Mexico and the business factors organizations should consider when evaluating this outsourcing model.
A Continuing Nearshore Industry Presence
CCSI's announced participation in the 2023 Call & Contact Center Expo represented more than an exhibition presence. By participating as a speaker, the company's management team had the opportunity to share its experience with Nearshore Contact Center operations and discuss the factors involved in establishing teams in Mexico.
The event also reflected CCSI's continued involvement with the broader Contact Center industry and its focus on educating organizations about Nearshore outsourcing in Mexico.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico, providing workforce, infrastructure, technology, administrative support, and operational expertise.
CCSI's professional bilingual and bicultural agents support a wide range of business functions, including Customer Service, Debt Collection, Technical Support, and other outsourced Contact Center processes.
Organizations evaluating Mexico as a Nearshore destination can explore CCSI's Contact Center Services and learn how different workforce and operational models can support their business requirements.
Historical note: First published in February 2023, this article preserves CCSI's announcement that it would participate as both an exhibitor and speaker at the Call & Contact Center Expo 2023 in Las Vegas. The original event dates, Booth #8014, speaking-session announcement, and session graphic have been retained as part of CCSI's historical industry participation. The article does not imply that the announced sessions occurred beyond what was documented in the original publication.
Originally published: February 20, 2023
Last reviewed and updated: July 25, 2026
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