NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Changing Lives in Action
In December 2021, Call Center Services International (CCSI) employees came together to share Christmas gifts, food, groceries, and a financial donation with Niños del Camino, a children's home in Tijuana, Mexico.
CCSI Employees Support Niños del Camino
During the holiday season, with the purpose of helping those in need and sharing a special moment with the community, CCSI employees collected food, grocery items, Christmas gifts, and monetary donations for Niños del Camino.
On December 10, 2021, members of the CCSI team personally delivered the gifts and donations to the children's home in Tijuana, where they also spent time with the children and teenagers ahead of Christmas.
The initiative reflected the spirit of participation and community involvement that has long been part of CCSI's company culture.
About Niños del Camino
Niños del Camino was founded in Tijuana in 2006 by missionary Robert Charles Walker. The organization was established to provide care and opportunities for children and teenagers, supporting their physical and emotional well-being, education, and personal development.
Casa Hogar Niños del Camino continues to serve children and adolescents in Tijuana and is registered as a civil association providing social assistance in the community.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico, combining professional bilingual and bicultural talent with recruiting, training, technology infrastructure, and operational support.
CCSI's people-first company culture is centered on creating opportunities for employees, customers, and communities while building engaged teams that support long-term client success.
Through its operations in Mexico, CCSI continues to combine professional growth, employee development, and community impact with the operational resources required to support U.S. organizations.
Historical note: First published in December 2021, this article has been reviewed and updated while preserving the original account of CCSI employees' Christmas donation and visit to Niños del Camino in Tijuana. The December 10, 2021 donation, the organization's historical background, and the community activity described in the original article have been retained.
Originally published: December 26, 2021
Last reviewed and updated: July 26, 2026
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