NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Team Members Receive Award at IMT's 2017 Contact Forum
Call Center Services International (CCSI) received three National Excellence in Customer Service and Contact Centers Awards at the 2017 Global Contact Forum, organized by the Mexican Institute of Teleservices (IMT). The awards recognized CCSI team members in the categories of Best Supervisors and Best Agents.
The 2017 award honors were presented on March 14 across more than 20 categories recognizing excellence within contact centers, customer service operations, and customer interaction teams.
CCSI President Eric Esparza congratulated the three team members recognized during the event: Sal Ramirez, Luis Navarro, and Juan Martinez Mota.
“Congratulations to our outstanding team members for winning this award: Sal Ramirez, Luis Navarro and Juan Martinez Mota. We are proud of working with an exceptional team that allows us to offer a world-class service to our clients.”
— Eric Esparza, President of CCSI at the time
The recognition highlighted the performance and professionalism of CCSI's call center agents and supervisors, whose work directly supports the quality of service delivered to clients and their customers.
At the time, IMT had granted its National Award for 12 years as a recognition of call centers, contact centers, customer interaction areas, and professionals demonstrating outstanding performance or helping promote a culture of excellence and quality in customer service.
Recognition of individual employees also reflects the importance of agent development, coaching, leadership, and continuous improvement within a successful contact center operation. These principles remain central to CCSI's company culture and employee development.
Quality performance also depends on consistently evaluating customer interactions and providing employees with meaningful feedback. Learn more about CCSI's Quality Assurance and Call Monitoring solutions.
About the Mexican Institute of Teleservices (IMT)
The Mexican Institute of Teleservices (IMT) is an organization focused on the development and professionalization of the contact center, customer experience, and customer interaction industries in Mexico and Latin America.
At the time this article was originally published, IMT reported more than 24 years of experience, professional advisory work with more than 450 companies, and training provided to more than 52,230 executives.
IMT continues to support the industry through professional development, certification, consulting, research, forums, events, and recognition programs.
Visit the Mexican Institute of Teleservices official website for current information about the organization.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. companies establish and manage high-performance bilingual nearshore contact centers in Mexico.
CCSI combines professional bilingual and bicultural talent, training, quality assurance, technology infrastructure, administrative support, and operational resources to help clients build scalable contact center teams.
Our approach to customer service operations emphasizes agent development, consistent performance, measurable quality, and strong integration with each client's existing organization.
Meet CCSI's Bilingual & Bicultural Workforce
Historical note: This article documents awards received by CCSI team members at the 2017 Global Contact Forum. Employee titles, award program details, IMT statistics, and organizational descriptions reflect information available at the time of the original publication. Links to CCSI and IMT have been updated to provide access to current information.
Originally published: March 15, 2017
Last reviewed and updated: July 25, 2026
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