NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Customer Service Week at CCSI: The Importance of Customer Service
Each year, Customer Service Week provides an opportunity to recognize the people who support customers every day. Celebrated internationally during the first week of October, the occasion brings organizations together to honor customer service professionals and highlight the important role they play in the customer experience.
- Celebrating Customer Service Week at CCSI
- Voices From Our Customer Service Team
- Customer Service Beyond One Week
- About Call Center Services International
Celebrating Customer Service Week at CCSI
Customer Service Week is an opportunity to boost employee morale, strengthen awareness of customer satisfaction, and show appreciation for our agents. As part of CCSI's celebration, our Business Development Team visited our three Tijuana facilities and spoke with members of our team about what customer service means to them.
Their responses provide a firsthand look at the customer service culture within CCSI and the perspective of the bilingual contact center professionals serving our clients and their customers from Mexico.
Voices From Our Customer Service Team
“We want to give our customers a pleasant experience with the conversation we share with them, we want to look for solutions for them, we want to make sure we knowledge their needs and provide everything and anything they require at those moments”
— Luis Delgado, CCSI Campaign Supervisor at the time
“We have the chance to help consumers clarify doubts, concerns, also make them understand that they are persons dealing with a live person on the other side that understands their concerns. If I was a consumer like them, I would like to have that type of customer service”
— Susy Gallardo, CCSI Campaign Supervisor at the time
“Customer service is a way to drive success, you try a person right, they are going to relate to you, at the end of the day it’s about taking care of the person on the phone or a client”
— Joe, Legal Account Representative at CCSI at the time
“I like to treat people the way I like to be treated, it’s such a great feeling to get your attention, your interest, that you care about the person’s feeling and understand them”
— Robert, CCSI Agent at the time
Customer Service Beyond One Week
The importance of customer service extends well beyond Customer Service Week. Continuing to motivate, train, and support contact center professionals helps organizations build stronger customer relationships and consistently deliver better experiences.
CCSI is proud of the agents, supervisors, and leaders who contribute to this culture of service. Our teams combine professional training, bilingual capabilities, and an understanding of U.S. and Mexican culture to support clients from our Tijuana contact center operations and other strategic locations in Mexico.
Learn more about CCSI's customer service outsourcing solutions, our call center workforce, and the company culture behind our teams.
About Call Center Services International
Call Center Services International (CCSI) provides nearshore contact center and business process outsourcing solutions from Mexico. CCSI supports organizations with customer service, debt collection, quality assurance, technical support, and other outsourced services delivered by professional bilingual teams across its strategic locations in Mexico.
Historical note: This article documents a Customer Service Week celebration at CCSI and preserves the original employee interviews and video testimonials. Employee titles and references to CCSI facilities reflect the organization as it existed at the time of the original publication.
Originally published: October 10, 2019
Last reviewed and updated: July 25, 2026
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
