NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
TEMPOE’s Baja Collections Team Hits Record 1 Million USD in May
New Hampshire-based TEMPOE was a leading provider of retailer leasing products designed to make consumer leasing easier and faster. Following significant business growth, TEMPOE established a Customer Service and Collection Center in Baja California, Mexico, to support its expanding operations.
In May 2016, TEMPOE's Baja Collection Team reached an important company milestone by collecting $1 million during the month.
Ben Farmer, who served as TEMPOE's Senior Director of Operations at the time, traveled to Baja California to celebrate the achievement with the team and recognize their hard work.
“We have a great team in Baja who support the needs of the diverse businesses we serve.”
— Ben Farmer, Senior Director of Operations, TEMPOE
TEMPOE partnered with Call Center Services International (CCSI) to establish its Baja California center and provide ongoing administrative support for the operation.
Farmer also highlighted the role CCSI played in helping TEMPOE establish and operate its nearshore center in Mexico:
“Partnering with CCSI has made our near-shore center a successful venture. They had the expertise to recruit qualified personnel and provide key administrative support in Mexico.”
— Ben Farmer, Senior Director of Operations, TEMPOE
At the time of this milestone, TEMPOE's Baja team consisted of more than 175 highly professional bilingual agents and support personnel.
About TEMPOE
At the time this article was originally published, TEMPOE provided no-credit-required shopping programs with multiple payment options and opportunities for consumers to obtain products through lease-to-own solutions. Founded in 2009 in Manchester, New Hampshire, the company served industries including furniture, home electronics, appliances, jewelry, and automotive.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. companies establish and manage high-performance bilingual nearshore contact centers in Mexico.
CCSI provides the infrastructure and administrative support required to help clients expand their operations in Mexico while maintaining control over their workforce, processes, training, technology, and performance standards.
Learn more about the advantages of establishing a nearshore contact center in Mexico, CCSI's bilingual workforce, and our nearshore debt collection services.
Historical note: This article documents a TEMPOE operational milestone achieved by its Baja California team in May 2016. Employee counts, company descriptions, and individual titles reflect the organizations at the time the original article was published.
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
