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Bridging Borders: United States Labor Attaché Visits Call Center Services International
Tijuana, Mexico, July 31, 2023. — Jason Vorderstrasse, then Labor Attaché from the United States Consulate, visited Call Center Services International's (CCSI) Otay facilities in Tijuana, Mexico. The visit provided an opportunity to learn about CCSI's Nearshore Contact Center model and meet members of its bilingual workforce firsthand.
U.S. Labor Attaché Visits CCSI's Otay Contact Center
The visit was hosted by Jorge Oros, President of Call Center Services International, and Sarai Gonzales, CCSI's Otay Site Director at the time. The meeting provided an opportunity to discuss CCSI's operations in Tijuana and the company's role in connecting U.S. organizations with bilingual Contact Center talent in Mexico.
During the visit, Jorge Oros discussed CCSI's commitment to creating professional employment opportunities in the region, including opportunities for workers with cross-border experience. He also shared the company's history and its role in helping U.S. organizations connect with Mexico's skilled bilingual workforce through Nearshore Contact Center operations.
The discussion also highlighted CCSI's mission and values and the importance of workforce development in building long-term Nearshore operations.
A Tour of CCSI's Otay Facilities
Sarai Gonzales, CCSI's Otay Site Director at the time, provided a tour of the facility and introduced the infrastructure, technology, and operational environment supporting CCSI's Contact Center services.
The visit also provided an opportunity to meet members of CCSI's bilingual and bicultural workforce and learn how Nearshore teams in Tijuana support U.S.-based client operations.
CCSI's Otay Contact Center remains part of the company's Nearshore facilities in Mexico. Located in Tijuana's International Business Park near the U.S.-Mexico border, the facility was designed to support large-scale Contact Center operations with professional business infrastructure and technology.
Supporting Cross-Border Employment and Collaboration
The July 2023 visit highlighted the relationship between Nearshore outsourcing, employment opportunities in the border region, and the close economic connections between Southern California and Baja California.
For CCSI, Tijuana's proximity to the United States has long been an important part of its Nearshore model, providing access to bilingual talent while allowing U.S. clients to remain closely connected with their Mexico operations.
The visit also represented an opportunity for CCSI to share its experience developing Contact Center operations in the region and demonstrate how Nearshore services can contribute to cross-border business collaboration.
About the U.S. Consulate General in Tijuana
The U.S. Consulate General in Tijuana advances the bilateral relationship throughout the Baja peninsula, one of the most interconnected areas along the U.S.-Mexico border. Strong social, linguistic, historical, and business ties between Baja California and Southern California support extensive cross-border cooperation.
With more than 125 years of cooperation in the Baja peninsula, the Consulate serves as an important part of the broader U.S.-Mexico relationship and supports engagement across economic, political, social, cultural, and other cross-border issues.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico, combining professional bilingual talent with facilities, technology infrastructure, recruiting, training, Workforce Management, and operational support.
CCSI operates Contact Center facilities in Tijuana, Mexico City, and Guadalajara. Its Tijuana operations provide immediate proximity to Southern California and access to a professional bilingual and bicultural workforce supporting North American clients.
Organizations considering Tijuana can learn more about CCSI's Nearshore Contact Centers in Tijuana and the workforce, infrastructure, and proximity advantages of the region.
Historical note: First published in August 2023, this article documents the July 31, 2023 visit of U.S. Labor Attaché Jason Vorderstrasse to CCSI's Otay Contact Center in Tijuana. The people, titles, photographs, and purpose of the visit have been preserved as part of CCSI's history, while current facility and organizational information has been updated where appropriate.
Originally published: August 4, 2023
Last reviewed and updated: July 25, 2026
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