NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Wakefield & Associates Baja Mexico Collection Center
Wakefield & Associates is a leading collection agency with centers throughout North America. At the time this article was originally published, Wakefield had experienced significant growth through new clients and acquisitions.
In January 2016, Wakefield established a nearshore Collection Center in Baja California, Mexico, to ensure that its performance and growth objectives could be met.
Wakefield partnered with Call Center Services International (CCSI) to establish its nearshore center. According to Corrie Braafhart, who served as Wakefield's Director of Collections at the time:
“CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success.”
— Corrie Braafhart, Director of Collections, Wakefield & Associates
Wakefield chose CCSI because of its extensive debt collection experience and the center's strategic proximity to San Diego, California.
Ryan Boettcher, who served as COO for Wakefield & Associates at the time, highlighted the accessibility of the Baja California operation:
“Any member of our operations team could be onsite and back home within a day.”
— Ryan Boettcher, COO, Wakefield & Associates
The center's location in Baja California allowed Wakefield's U.S.-based operations team to remain closely connected to its nearshore workforce while benefiting from the advantages of operating a contact center near the San Diego-Tijuana border.
The original article also noted that CCSI and Wakefield were active members of ACA International, helping both organizations remain informed about developments in collection industry compliance, professional training, and best practices.
Wakefield's partnership with CCSI continued to grow after the opening of the Baja center, with the nearshore team achieving additional collection milestones in the years that followed. Learn more about the Wakefield & Associates nearshore success story.
About Wakefield & Associates
At the time this article was originally published, Wakefield & Associates, Inc. was a full-service accounts receivable management firm serving more than 3,500 clients across industries including healthcare, property management, financial services, and government services.
Learn more about Wakefield's partnership with CCSI and the continued growth of its Baja California operation in the Wakefield & Associates client testimonial.
Visit Wakefield's official website for current information about the organization and its services.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. companies establish and manage high-performance bilingual nearshore contact centers in Mexico.
CCSI provides the infrastructure and administrative support required to help clients expand their operations in Mexico while maintaining control over their workforce, processes, training, technology, compliance, and performance standards.
CCSI's nearshore debt collection solutions provide access to experienced bilingual and bicultural agents, professional facilities, and strategic locations close to the United States.
Explore Nearshore Debt Collection Solutions
Historical note: This article documents the establishment of Wakefield & Associates' nearshore collection center in Baja California in 2016. Executive titles, company descriptions, client counts, and other organizational details reflect the information available at the time of original publication.
Originally published: November 9, 2016
Last reviewed and updated: July 25, 2026
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