Welcome To Our New Nearshore Contact Center Facility

Call Center Services International (CCSI) marked an important milestone in its growth with the opening of a new contact center facility at Plaza Agua Caliente in Tijuana, Baja California, Mexico.

• CCSI's Expansion in Tijuana
• Nearshore Contact Center Services
• Supporting Jobs and the Local Economy
• The Tijuana Nearshore Advantage

The expansion reflected CCSI's continued development as a nearshore contact center provider serving companies in the United States and other international markets.

From its Tijuana operations, CCSI has supported organizations with customer-facing and business process functions including debt collection, sales, customer service, telemarketing, administrative support, and other contact center services.

CCSI's Expansion in Tijuana

The opening of the Plaza Agua Caliente facility represented an important step in CCSI's growth and its ability to support expanding client programs in Mexico.

As companies increasingly evaluated alternatives to traditional offshore outsourcing, Tijuana offered CCSI a strategic location for developing scalable teams while remaining closely connected to customers and management in the United States.

"We are venturing into new markets to accelerate the company's growth."

— Jorge Oros, Vice President of Operations

The expansion also demonstrated CCSI's long-term commitment to building contact center operations in Baja California and creating opportunities for local professionals.

Nearshore Contact Center Services

CCSI's Tijuana operations support companies seeking an alternative to both domestic contact centers and distant offshore outsourcing destinations.

Services can include customer service, sales support, technical assistance, administrative functions, and debt collection services.

A nearshore model allows organizations to access skilled talent in Mexico while maintaining similar working hours and closer communication with U.S.-based management teams.

Supporting Jobs and the Local Economy

Expansion of contact center operations can also create professional employment opportunities in Tijuana, particularly for bilingual employees with customer service, sales, technology, financial services, and administrative experience.

CCSI's growth has been closely connected to the development of its call center workforce and the ability to recruit and develop agents capable of supporting North American customers.

These positions can provide employees with experience working in international business environments while contributing to the broader services economy in Baja California.

The Tijuana Nearshore Advantage

Tijuana offers a distinctive combination of geographic proximity, bilingual talent, telecommunications infrastructure, and cultural alignment with the United States.

Its location directly across the border from San Diego allows management teams to remain closely connected to operations while avoiding many of the travel and time-zone challenges associated with traditional offshore outsourcing.

A nearshore contact center can function as an extension of a U.S. organization, combining operational efficiency with closer communication, management visibility, and access to skilled talent.

For companies evaluating customer service operations in Mexico, the benefits of a nearshore contact center can include cost efficiency, scalability, bilingual capabilities, and stronger integration with U.S.-based teams.

Learn more about Call Center Services International and how CCSI's nearshore operations in Mexico support scalable, high-performance customer service programs.

This article has been updated from an earlier CCSI announcement about the expansion of its Tijuana contact center facilities. Historical employment and growth projections have been removed to keep the information relevant.