Nearshoring has become an increasingly important option for U.S. organizations evaluating where to expand Contact Center, BPO, and other business operations. Cost savings, bilingual talent, geographic proximity, cultural alignment, and overlapping business hours are among the most familiar advantage...

Employee Experience has a direct influence on the way contact center teams communicate, develop, solve problems, and serve customers. Leadership, workplace culture, employee feedback, technology, training, and professional growth all contribute to building an environment where employees can perform ...

ISO/IEC 20000 is an international standard for IT service management systems. When this article was published in 2019, CCSI's certification was based on ISO/IEC 20000-1:2011, which established requirements for planning, implementing, operating, monitoring, reviewing, maintaining, and continually imp...

On October 17, 2025, Call Center Services International (CCSI) celebrated a major milestone with the inauguration of a new floor at its Guadalajara Nearshore Contact Center. The expansion represented another step in CCSI's growth in Mexico and increased the infrastructure available to support U.S. c...