Celebrating Our 10th Anniversary - Message From Our President

On March 10, 2018, Call Center Services International (CCSI) celebrated its 10th anniversary. A decade after the company was founded, President Jose Erick Esparza reflected on CCSI's growth, its people-first philosophy, the employees who helped build the organization, and the clients who trusted CCSI as their nearshore partner in Mexico.

• A Message From Our President
• CCSI's 10th Anniversary Facts & Figures
• A People-First Culture That Continues Today

A Message From Our President

March 10, 2018

Today is a special day: Call Center Services International's 10th anniversary!

Ten years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective nearshore contact center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.

Looking back at our history, I feel that our company has always undertaken our business activities with one thing in mind: taking care of our employees.

Many of the compliments I receive from clients and prospects are about CCSI's work atmosphere and the excitement they see in our agents when they come to work. Clients are also impressed with our fully equipped facilities, the growth of the company, and the way we conduct ourselves as business partners with them.

At the end of our first year in 2008, CCSI had 3 clients and 50 agents in one location. By our 10th anniversary in 2018, we had grown to 20 clients and more than 750 employees across three nearshore centers: two in Baja California and one in Mexico City.

Throughout the first 10 years of our company, our clients turned to our expertise, backed by our commitment to performance-driven results, excellent agent development, and continuous process improvement.

None of this would have been possible without our talented contact center agents, support staff, and administrative team, who give their best to help our clients succeed each day with their Mexico contact centers.

We accomplished a lot together during those first 10 years, and we entered our next decade with even greater plans: creating more great jobs for communities in Mexico and helping even more U.S. businesses succeed with their nearshore operations.

Thank you to all our hard-working and highly dedicated employees and administrative staff for helping us build a world-class Contact & Support Center focused on success and client satisfaction.

A special thanks to our clients for giving us your trust and confidence in being your nearshore partner!

Sincerely,

Jose Erick Esparza
President
Call Center Services International, Inc.

CCSI's 10th Anniversary Facts & Figures

The following milestones were reported by CCSI at the time of its 10th anniversary in 2018 and are preserved here as part of the company's historical record:

• 4,400 jobs created, benefiting more than 3,300 families.
• 200+ employees had made a career at CCSI.
• 100+ employees had worked at CCSI for more than five years.
• CCSI had helped more than 60 companies successfully establish nearshore Contact & IT Centers in Mexico.
• CCSI reported 40% annual company growth.
• CCSI estimated that its clients had saved more than $50 million USD during the company's first 10 years.
• CCSI reported that 80% of its Mexico agents had outperformed their U.S. counterparts within the client operations being measured at the time.

These figures represent company-reported milestones from the original 2018 anniversary publication and should not be interpreted as current 2026 operating statistics.

A People-First Culture That Continues Today

One of the most important ideas in the original anniversary message was not a number. It was the belief that CCSI's success depended on taking care of its employees.

That philosophy remains an important part of CCSI's company culture today.

CCSI's current people-first approach focuses on four areas: creating a positive work environment, recognizing employee contributions, developing talent through continuous learning, and creating real internal career opportunities.

Employee development has also become more structured through initiatives such as the CCSI Leadership Program, which provides high-potential employees with skills development, mentorship, and experience designed to prepare them for management opportunities.

The principle expressed in 2018 remains relevant today: investing in people helps create stable, experienced teams that can deliver better results for clients.

From Three Centers in 2018 to an Expanded Mexico Footprint

The anniversary article also provides a useful snapshot of CCSI's geographic growth.

At the company's 10-year mark, CCSI reported three nearshore centers: two in Baja California and one in Mexico City.

Today, CCSI's nearshore operations in Mexico extend across the strategic markets of Tijuana, Mexico City, and Guadalajara, providing U.S. organizations with access to different recruiting markets, professional infrastructure, bilingual talent, and geographic flexibility.

While the size and structure of the company have evolved, the objective described in the original anniversary message remains consistent: help U.S. companies build successful teams in Mexico while creating professional opportunities and long-term careers for employees.

Discover the CCSI Culture Advantage

Historical note: This article preserves the message published by CCSI President Jose Erick Esparza for the company's 10th anniversary in March 2018. Employee counts, client counts, locations, growth rates, job-creation figures, estimated client savings, performance statistics, leadership titles, and other figures in the anniversary section reflect CCSI as it existed and reported its results at that time. Current company information has been added separately to preserve the historical integrity of the original message.

Originally published: March 10, 2018
Last reviewed and updated: July 26, 2026