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Problems Hiring and Retaining Employees? | RMAi Annual Conference 2024
In January 2024, Call Center Services International (CCSI) announced its participation in the RMA International Annual Conference 2024, scheduled for February 5–8 at ARIA Resort & Casino in Las Vegas. In addition to participating in the conference, CCSI announced its involvement in an educational panel focused on hiring, employee retention, and Nearshore and offshore solutions for the receivables management industry.
CCSI at the RMA International Annual Conference 2024
The RMA International Annual Conference brought together professionals from across the receivables management industry for education, networking, industry discussions, and business development.
CCSI announced its participation in the 2024 conference as part of its continued involvement with the Debt Collection and Financial Services industries and its focus on helping U.S. organizations evaluate Nearshore Debt Collection operations in Mexico.
Educational Panel: Problems Hiring and Retaining Employees?
During the conference, CCSI announced its participation in the educational panel:
“Problems Hiring and Retaining Employees? Consider Nearshore/Offshore Solutions”
The session was scheduled for Wednesday, February 7, 2024, from 4:00–5:00 PM in Juniper 1 at ARIA Resort & Casino.
The panel was designed to examine considerations involved in deciding who, what, and where when establishing Nearshore or offshore Contact Center operations. The announced discussion included the advantages and disadvantages of the different outsourcing models as well as considerations surrounding how those operations can be structured.
The subject was particularly relevant to receivables management organizations facing challenges related to recruiting, employee retention, workforce capacity, operating costs, and access to experienced collection professionals.
Nearshore Debt Collection in Mexico
At the time of the 2024 conference announcement, CCSI brought more than 15 years of operational experience supporting Debt Collection and Financial Services organizations through Nearshore operations in Mexico.
The Nearshore model provides organizations with access to professional bilingual and bicultural agents while allowing U.S.-based teams to remain closely involved in workflows, technology platforms, reporting, training, and performance objectives.
For Debt Collection operations, workforce capacity can be particularly important. Expanding the number of qualified collection professionals may allow organizations to work more accounts, increase coverage, and provide additional resources to their recovery programs.
CCSI's current Nearshore Debt Collection services support first- and third-party collections, legal and non-legal collections, medical and healthcare collections, financial services, commercial and consumer credit collections, Quality Assurance and Compliance, and other receivables management functions.
CCSI also continues to emphasize bilingual collection professionals, FDCPA compliance, PCI DSS requirements, operational control, and cost efficiency as important components of its Debt Collection model.
RELATED RESOURCE: Explore CCSI Nearshore Debt Collection Services
About RMA International
Receivables Management Association International (RMAI) is a nonprofit trade association representing more than 600 companies involved in the purchase, sale, and collection of performing and nonperforming receivables on the secondary market.
Its membership includes debt buyers, collection agencies, law firms, originating creditors, and companies providing products and services to the financial services industry. RMAI provides education, professional networking, business development opportunities, industry advocacy, and the Receivables Management Certification Program.
Founded in 1997 and headquartered in Sacramento, California, RMAI promotes professional and ethical business practices and industry standards across the receivables management sector.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Debt Collection Contact Centers in Mexico, combining professional bilingual and bicultural collection talent with recruiting, training, technology infrastructure, Workforce Management, and operational support.
CCSI currently remains an active member of RMA International and ACA International, supporting its continued connection with developments in receivables management, compliance, training, and industry best practices.
CCSI's Debt Collection solutions support first- and third-party collections and provide organizations with access to scalable bilingual workforce capacity while allowing clients to maintain control over workflows, technology platforms, reporting, and performance objectives.
Historical note: First published in January 2024, this article preserves CCSI's announcement of its participation in the RMA International Annual Conference 2024 and the educational panel “Problems Hiring and Retaining Employees? Consider Nearshore/Offshore Solutions.” The original event dates, location, session title, scheduled session time, and Nearshore Debt Collection focus have been retained, while current information about CCSI and RMA International has been updated where appropriate.
Originally published: January 3, 2024
Last reviewed and updated: July 25, 2026
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